Customer Service Supervisor (Spanish Bilingual) - Viventis Search Asia | New Day Jobs (Yangon, Myanmar)

Easy Apply (Viventis Search Asia) Customer Service Supervisor (Spanish Bilingual) job. View job description, responsibilities and qualifications. See if you qualify!

Viventis Search Asia
Remote (Asia Time Zone Permitted)

Customer Service Supervisor (Spanish Bilingual)

Job Expired

Customer Service Supervisor (Spanish Bilingual)

Viventis Search Asia
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

Industry: Outsourcing/Offshoring

Job function: Customer Service

Seniority: Mid-Senior level

Job Details

  • Global Capacity Center
  • Shifting Schedule
  • Inbound Voice based operations
  • Spanish Bilingual with Language Premium
  • Temporary Work From Home
  • Remote/Virtual Hiring Process

Benefits

  • Competitive Compensation
  • 15% night differential pay for those who are eligible
  • Retirement Plan
  • Medical coverage plus free dependent on first day of employment
  • Life insurance
  • Paid time-off and sick leave with option to cash-out or carry over unused paid time-off
  • Merit-based compensation or Pay-for-performance
  • Tuition Fee Reimbursement Program
  • Wellness Programs
  • In-house fitness center with personal trainer
  • Sleeping quarters
  • Shuttle service to and from key point areas
  • Free parking space and provision for bike racks

Responsibilities

  • Handles escalated and unresolved calls from less experienced bankers and provides direction and coaching on sales opportunities as needed to meet defined sales, productivity and performance goals.
  • Assists supervisor/manager with management of the daily activities of a group of representatives who have clearly defined goals and quotas including cross-sell, product referrals and profit.
  • Recognizes and recommends areas needing improvement.
  • Responsible for coaching and supporting bankers to achieve individual goals, team goals, and sales, productivity and performance goals.
  • May assist in scheduling and coordination of team activities.
  • Requires extensive knowledge of the organization, products, and/or services.
  • Engaging new hires by meeting weekly while in training, listening to calls, introducing them to fellow team members, coordinating welcoming activities, facilitating transition to the floor team
  • Reviewing online information and related bulletins to stay current on all policy and procedural changes

Requirements

  • Bachelor’s Degree graduate or at least 2 years college level
  • Must have at least 2 + years of recent Customer Service & Sales experience in a call center environment for a Banking/Financial Services Organization
  • Must have at least 1 + year of recent Team Lead or Supervisory experience in a call center environment Banking/Financial Services Organization
  • Excellent communication skills in English and Spanish languages
  • Basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information.
  • Ability to work during weekends and holidays.
  • Ability to work in McKinley Hill, Taguig (internal shuttle service to and from key point areas are available) after the pandemic.

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