Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
Ensure that customer complaints are resolved in a professional manner.
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
Ensure that the customer calls are handled and answered in a timely and accurate fashion.
Develop standard procedures and policies for improving the service provided to customers.
Conduct meeting with Managers to discuss about process improvements and issues.
Educate customers about organization’s products or services.
Maintain communication with customers via emails, phone calls, mails, etc.
Prepare documentation and reports on routine customer correspondence for future reference purpose.
• At least 5 years of relevant experience in customer service/ or service sector
• Proficient in English language (spoken and written)