Customer Service Support, QA & WFM - Shop.com.mm | New Day Jobs (Yangon, Myanmar)

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Shop.com.mm
Yangon

Customer Service Support, QA & WFM

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Customer Service Support, QA & WFM

Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

Job Description:

  • Monitor inbound and outbound call and digital responses and performance of agents to maximize quality of service
  • Participate in developing, creating and implementing call center quality processes and procedures.
  • Coordinates and facilitates call calibration and feedback sessions for call center agents.
  • Provides actionable data to internal support groups as required.
  • Provides feedback to team leaders and managers.
  • Create Schedule for call center agents
  • Communicate and track workforce management issues to management, as required.
  • Perform other tasks as assigned.

Job Requirement:

  • Strong Communication
  • Problem Solving
  • Initiative
  • Quality
  • Enthusiasm

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