Customer Success Engineer - iScale Solutions | New Day Jobs (Yangon, Myanmar)

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iScale Solutions
Remote (Asia Time Zone Permitted)

Customer Success Engineer

Job Expired

Customer Success Engineer

Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

This is a remote position.

Our Customer is a profitable, growing, and 100% remote marketing technology startup located in San Francisco, USA. Their product connects brands with customers, while making marketers’ lives a little easier in the process. Over 20,000 websites use our Customer's product to power personalized forms, surveys, quizzes, landing pages, and email preference centers.

Customer Success Engineer

We’re looking for a Customer Success Manager to help clients navigate technical challenges and implement solutions successfully. In this fully-remote role, you’ll be working with clients regularly over email support to discover how best to meet their needs. The ideal candidate is a friendly problem solver with a passion for helping customers and a drive to put that passion to use for customer success. If you're experienced at customer success and seeking more engaging work alongside a variety of customers and technologies, this role may be for you!

Responsibilities

  • Answer customer emails and provide technical guidance on how to resolve their issue
  • Reproduce customer issues and proactively look for technical solutions
  • Coordinate with other departments when necessary
  • Troubleshoot and debug product issues
  • Interact with customers via email and occasionally via screen share

Requirements

Requirements:

  • Solid SaaS skills and previous experience on supporting SaaS products
  • Technical background with HTML and JavaScript
  • Ability to interpret client asks and translate into simple solutions
  • Experience working with a variety of marketing technologies
  • Excellent communication skills, written and verbal

Benefits

Benefits:

  • Full Time Employment with competitive salary and benefits
  • Medical coverage

This is a permanent role with benefits, 100% remote.

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