Customer Success Manager - EMEA/APAC (Remote) - Hubstaff | New Day Jobs (Yangon, Myanmar)

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Hubstaff
Remote (Asia Time Zone Permitted)

Customer Success Manager - EMEA/APAC (Remote)

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Customer Success Manager - EMEA/APAC (Remote)

Hubstaff
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

Summary:

We are looking for a talented and experienced Customer Success Manager (CSM) to join our Success team. You will be responsible for developing customer relationships to promote retention and loyalty amongst the customer base. Your job is to work closely with customers to ensure they are satisfied with Hubstaff from implementation and initial value to renewals and expansions. In short, you handle your own book of business. You will report directly to our VP of Global Sales and Success.

Compensation

$25,000 USD Base ($40,000 USD OTE)

Why Work With Us:

Hubstaff is a fast-growing startup in the time tracking and project management space. Here are some reasons why you should consider joining us:

  • We have an exciting SaaS product. We’re the market leader SaaS application in our space and we’ve been growing sales organically for years. Now we’re investing in a high-quality, hands-on success team to help our customers get the best out of Hubstaff.
  • We’ll help you grow. You’ll be working directly with our experienced VP of Sales and learning how to manage full-cycle success. You will be handling your own book of business and help the customers through multiple stages of the customer journey.
  • We work from anywhere. You work from where you want. We care a lot about our culture, having fun while working hard, and our annual retreats. This is a long-term (years, our hope is forever) full-time (40 hrs/wk) 1099 (hourly) contract role. We care about job security for our team and we’re looking for people who can grow with our products for years to come.

What You’ll Do:

  • Establish a long-term trusted advisor relationship with assigned clients and drive the continued value of Hubstaff.
  • Discern opportunities for revenue growth and close cross-sell and upsell opportunities (independently or in partnership with Sales).
  • Grow net dollar retention rate for a portfolio of customers assigned to you.
  • Conduct onboarding, training, and review calls with customers through multiple stages of the customer journey.
  • Interface closely with sales, product, and marketing teams to share client feedback, resolve escalations, deliver outstanding client experiences, and have an impact on the evolution of Hubstaff as a product.
  • Proactive problem resolution - It's your job to put out the flame for your customers before it's a wildfire. If you see any red flags, you act immediately to fix the problem before it becomes a complaint.
  • Regularly checking in with the customers and making sure their account status is "healthy".

What You Should Have:

  • 1 - 3 years experience in Customer Success Management working with a SaaS product and/or midmarket customers (required).
  • High-level proficiency in the English language, both written and verbal (required).
  • Product savvy - able to develop a strong understanding and technical knowledge in order to speak confidently to customers and communicate their needs to our team.
  • Excellent project management skills and the ability to manage multiple initiatives with complex moving parts, competing priorities, and multiple levels of stakeholder management
  • We're looking for an empathetic CSM, who is a good listener and genuinely cares about the success of their customers.
  • Have a nose for revenue and enjoy the rush of accomplishment when customers find value in Hubstaff enough to expand their relationship with us 
  • Strong work ethic and a team player
  • A self-starter with a track record of successful, credible achievements
  • A highly responsive, outgoing, energetic representative of Hubstaff

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