What To Expect From The Role
- Function as the member’s primary point of contact throughout the entire member journey.
- Development and maintain a relationship to identify how members can best engage with the company’s network and resources to promote renewal, encourage growth, and prevent churn.
- Coach customers to ensure they are leveraging all available resources as a part of their company’s Member Journey.
- Onboard new members and take an active role in identifying key business outcomes for each new member and collaborate with these members on the best ways to realize their goals.
- Effectively network within the member base to successfully connect members who can help each other achieve their key business goals.
- Identify risks to the member achieving their key business outcomes and work with them to leverage the network and resources to mitigate those risks.
- Discover opportunities for member upgrade and expansion, and guide members on the best way to increase the value they can achieve through the company
- Meet and exceed individual and teams’ goals centered around renewals, expansion opportunities, and new client referrals.
- Constantly source for member feedback to improve and innovate how to best deliver value to a wider member base.
About This Position
- A graduate of bachelor’s degree
- Experience building and maintaining relationships with clients in a recurring revenue structure
- Strong organizational skills, and an ability to balance simultaneous responsibilities with overlapping due dates
- Proven track record of achieving targets and goals, preferably in a sales setting
- Track record of managing large, complex projects and/or programs
- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
- Familiarity with software (CRM, Office 365, etc)
- Ability to work remotely in a highly collaborative environment
- 100% Remote Job
- Night shift, 8:30 pm to 5:30 am Philippines Time
- Full-time, fast-paced with lots of career growth
- Competitive salary
If you are interested in applying for this role, we’d love to hear from you! Please submit a 2-5 minute video explaining (in English) why you’d be a great fit for this role.
Please use this video tool: https://www.vidyard.com/free-screen-record/
Once done, submit your final video presentation link to [email protected]