Customer Success Manager (Remote) - Lennor Metier | New Day Jobs (Yangon, Myanmar)

Easy Apply (Lennor Metier) Customer Success Manager (Remote) job. View job description, responsibilities and qualifications. See if you qualify!

Lennor Metier
Remote (Asia Time Zone Permitted)

Customer Success Manager (Remote)

Job Expired

Customer Success Manager (Remote)

Lennor Metier
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

What To Expect From The Role

  • Function as the member’s primary point of contact throughout the entire member journey.
  • Development and maintain a relationship to identify how members can best engage with the company’s network and resources to promote renewal, encourage growth, and prevent churn.
  • Coach customers to ensure they are leveraging all available resources as a part of their company’s Member Journey.
  • Onboard new members and take an active role in identifying key business outcomes for each new member and collaborate with these members on the best ways to realize their goals.
  • Effectively network within the member base to successfully connect members who can help each other achieve their key business goals.
  • Identify risks to the member achieving their key business outcomes and work with them to leverage the network and resources to mitigate those risks.
  • Discover opportunities for member upgrade and expansion, and guide members on the best way to increase the value they can achieve through the company
  • Meet and exceed individual and teams’ goals centered around renewals, expansion opportunities, and new client referrals.
  • Constantly source for member feedback to improve and innovate how to best deliver value to a wider member base.
Qualifications
  • A graduate of bachelor’s degree
  • Experience building and maintaining relationships with clients in a recurring revenue structure
  • Strong organizational skills, and an ability to balance simultaneous responsibilities with overlapping due dates
  • Proven track record of achieving targets and goals, preferably in a sales setting
  • Track record of managing large, complex projects and/or programs
  • Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
  • Familiarity with software (CRM, Office 365, etc)
  • Ability to work remotely in a highly collaborative environment
About This Position
  • 100% Remote Job
  • Night shift, 8:30 pm to 5:30 am Philippines Time
  • Full-time, fast-paced with lots of career growth
  • Competitive salary
If you are interested in applying for this role, we’d love to hear from you! Please submit a 2-5 minute video explaining (in English) why you’d be a great fit for this role.

Please use this video tool: https://www.vidyard.com/free-screen-record/

Once done, submit your final video presentation link to [email protected]

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