Customer Success Manager - Shaman BV | New Day Jobs (Yangon, Myanmar)

Shaman is looking for a Customer Success Manager for the APAC region to join our growing team. You will be responsible for supporting our clients with a wide variety of tasks, ranging from consulting, overseeing onboarding to organising activities to improve adoption. We are looking for a curious, independent and responsible Customer Success Manager who thrives in a fast paced environment.

As a Customer Success Manager, you are responsible to drive and improve the adoption/ usage of our platform for a number of b2b user teams. You manage the relationship with these teams, monitor adoption, proactively suggest and organise activities to drive adoption and uncover commercial opportunities. You have strong relationship building skills and become a trusted point of contact for our customers.

Key Responsibilities:

• Build a trust relationship with the business owner.
• Main / personal point-of-contact of business owner.
• Manage onboarding phase from a user perspective.
• Monitor user adoption and periodically evaluate with business owner.
• Lead initiatives to improve usage.
• Communicate (new) product features, initiatives and services.
• Supervise complex support questions, coordinate with the Customer Support team to communicate with the clients.

Job Requirements

• 3-5 years of relevant work experience.
• Previous experience in customer success, consulting or project management (customer facing).
• Fast learner, proven track record of learning new skills and systems.
• Highly organised and independent.
• Experienced in gathering and documenting both business processes and apps functionalities.
• Have the ability to work around APAC time zones.
• Proficient English, both spoken and written.

Other requirements (desirable)

• Strong data management skills.
• Understanding of QA principles.
• Interest and understanding of main web technologies.
• Experienced with SalesForce or other CRM.
• Experienced working closely with development teams.

What we offer:

• Flexible work schedule.
• Possibility to work remotely.
• Competitive remuneration based on experience.
• The opportunity to join a fast growing SaaS company in the healthcare industry.

Who are we?

ShamanGo is a leading sales content authoring platform for Life Science companies. It offers its products as a service (SaaS). ShamanGo is based in Europe - the Netherlands, but a high distributed company with remote teams in 3 different continents. You will be working with our customer success and development teams.

Agency calls are not appreciated.