Be part of our client’s Customer Success team and make a direct impact on building a more customer-centric organization!
As a Customer Success SME, you will play a pivotal role in helping our client build world-class customer experience by providing a thoughtful and personalized approach in each of your customer interactions.
What’s in it for you?
- 100% Remote Work
- Be a part of a dynamic start up in the high tech growth space 🚀
- Monthly compensation of up to PHP 35,000
- Monthly performance-based incentives and annual merit-based bonus
- A lot of hard work and a lot of fun
What makes you qualified?
- Minimum 2 years of experience in a Customer Success role for a digital product, focused on either onboarding new users and/or providing product demonstrations to prospective customers
- At least 1 year of experience serving US or Canadian-based customers
- Impeccable presentation and storytelling skills, both verbally and in writing
- Neutral and/or North American accent
- Extremely detail oriented and highly organized
- Aptitude for learning new technologies quickly
What will make you stand out?
- Extensive experience in educating customers in navigating through SaaS products
- At least 6 months of experience leading and/or mentoring a team of Customer Service Specialists
What does a typical day look like?
- Conduct product demonstrations of our client’s software platforms to end users
- Produce presentation scripts and product video tutorials
- Connect daily with internal stakeholders to discuss customer issues and concerns on product features, usage, and adoption
- Review and optimize processes to drive efficiency and higher levels of customer satisfaction
- Assist with live chat support as needed