Customer Success SME - BUNCH | New Day Jobs (Yangon, Myanmar)

Easy Apply (BUNCH) Customer Success SME job. View job description, responsibilities and qualifications. See if you qualify!

BUNCH
Remote (Asia Time Zone Permitted)

Customer Success SME

Job Expired

Customer Success SME

BUNCH
Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

Be part of our client’s Customer Success team and make a direct impact on building a more customer-centric organization!

As a Customer Success SME, you will play a pivotal role in helping our client build world-class customer experience by providing a thoughtful and personalized approach in each of your customer interactions.

What’s in it for you?

  • 100% Remote Work
  • Be a part of a dynamic start up in the high tech growth space 🚀
  • Monthly compensation of up to PHP 35,000
  • Monthly performance-based incentives and annual merit-based bonus
  • A lot of hard work and a lot of fun

What makes you qualified?

  • Minimum 2 years of experience in a Customer Success role for a digital product, focused on either onboarding new users and/or providing product demonstrations to prospective customers
  • At least 1 year of experience serving US or Canadian-based customers
  • Impeccable presentation and storytelling skills, both verbally and in writing
  • Neutral and/or North American accent
  • Extremely detail oriented and highly organized
  • Aptitude for learning new technologies quickly

What will make you stand out?

  • Extensive experience in educating customers in navigating through SaaS products
  • At least 6 months of experience leading and/or mentoring a team of Customer Service Specialists

What does a typical day look like?

  • Conduct product demonstrations of our client’s software platforms to end users
  • Produce presentation scripts and product video tutorials
  • Connect daily with internal stakeholders to discuss customer issues and concerns on product features, usage, and adoption
  • Review and optimize processes to drive efficiency and higher levels of customer satisfaction
  • Assist with live chat support as needed

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