Customer Success Specialist - HokuApps | New Day Jobs (Yangon, Myanmar)

Easy Apply (HokuApps) Customer Success Specialist job. View job description, responsibilities and qualifications. See if you qualify!

HokuApps
Remote (Asia Time Zone Permitted)

Customer Success Specialist

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Customer Success Specialist

HokuApps
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

Responsibilities:

  1. Have a good understanding of the company's main line of business and placing an emphasis on the upsells that we are offering
  2. Collaborating closely with the Sales and other cross-functional teams located locally and globally.
  3. Increasing the value proposition of the client’s existing mobile/web applications
  4. Building a good relationship with existing and new clients and communicating with them on a regular basis
  5. Identify avenues to upsell additional services and ensure HokuApps is extended to more teams, offices and markets within the customer organization.
  6. Being able to pitch upsells to existing and new B2B clients of HokuApps

Key Success Metrics:

  1. Retention of corporate customers
  2. App engagement/usage on corporate customer accounts
  3. Account Expansion: Upsell of additional services and bringing HokuApps to more teams, offices and markets within the customer organization

Qualifications:

  1. Fresh graduates with Bachelor's degree in any relevant field are welcome to apply
  2. Excellent written and spoken communication skills
  3. Excellent problems solving skills, ability to coordinate with both local and global teams
  4. Ability to self-start and work in a fast-paced team environment and the ability to work independently
  5. Curious, self-motivated and always-learning
  6. Strong consultative abilities
  7. Social skills, ability to interact with a wide variety of people at different levels of seniority and a laser focus on the customer experience
  8. Strong commercial acumen with the ability to identify opportunities for upselling
  9. Candidates must be located in Singapore

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