Customer Success Specialist - Boldr | New Day Jobs (Yangon, Myanmar)

Easy Apply (Boldr) Customer Success Specialist job. View job description, responsibilities and qualifications. See if you qualify!

Remote (Asia Time Zone Permitted)

Customer Success Specialist

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Customer Success Specialist

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Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

About this job:

We're looking for someone with a flexible schedule who is eager to be challenged and looking to grow professionally. You’re a great fit if you’re passionate about helping people, action-oriented, and excited to work in a fast-paced environment.

This position is considered entry-level, is fully remote and the workweek may include weekends and/or evenings.

What you’ll be doing

  • Support the new order customer flow from checkout to delivery
  • Communicate with customers via email and live chat to help them navigate the Feather website, products and service
  • Become an expert in our product selection to help customers pick their items and design their space
  • Assist in trip coordination and daily troubleshooting
  • Track commonly asked questions, concerns, and customer feedback, which are used by the Customer Success team to drive product improvements
  • Learn and deeply understand the Feather service, cost structure, and operations
  • Keep CRM and internal database up to date with detailed notes
  • Troubleshoot daily operations with the delivery team and customers
  • Collaborate with the customer success team to enhance customer experience across their professional journey


Tools, Administration, and Reporting

  • Familiarity with Google Suite of Services is a must for this role
  • Gmail, Drive, Sheets, Slides, and Docs are used heavily within Boldr
  • You’ll be taking notes and following up with team members for their action items so you’ll need to be comfortable with team coordination and communication

Ongoing support and knowledge sharing

  • Provides input and communication to drive Customer Success improvement, for all clients, enterprise-wide
  • You will learn new ideas, processes, and unique requirements

You have a

  • Willingness and excitement in learning about all of Boldr’s full range of services, including Customer Support, Data Management, Sales Enablement, Content Moderation, and Sales services will be expected
  • A strong grasp of Google Sheets will be helpful with the reporting work you’ll be responsible for.
  • Strong verbal, written, and grammatical English language fluency

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