Customer Success Specialist - Boldr | New Day Jobs (Yangon, Myanmar)

About this job:

We're looking for someone with a flexible schedule who is eager to be challenged and looking to grow professionally. You’re a great fit if you’re passionate about helping people, action-oriented, and excited to work in a fast-paced environment.

This position is considered entry-level, is fully remote and the workweek may include weekends and/or evenings.

What you’ll be doing

• Support the new order customer flow from checkout to delivery
• Communicate with customers via email and live chat to help them navigate the Feather website, products and service
• Become an expert in our product selection to help customers pick their items and design their space
• Assist in trip coordination and daily troubleshooting
• Track commonly asked questions, concerns, and customer feedback, which are used by the Customer Success team to drive product improvements
• Learn and deeply understand the Feather service, cost structure, and operations
• Keep CRM and internal database up to date with detailed notes
• Troubleshoot daily operations with the delivery team and customers
• Collaborate with the customer success team to enhance customer experience across their professional journey

Requirements

Tools, Administration, and Reporting

• Familiarity with Google Suite of Services is a must for this role
• Gmail, Drive, Sheets, Slides, and Docs are used heavily within Boldr
• You’ll be taking notes and following up with team members for their action items so you’ll need to be comfortable with team coordination and communication

Ongoing support and knowledge sharing

• Provides input and communication to drive Customer Success improvement, for all clients, enterprise-wide
• You will learn new ideas, processes, and unique requirements

You have a

• Willingness and excitement in learning about all of Boldr’s full range of services, including Customer Support, Data Management, Sales Enablement, Content Moderation, and Sales services will be expected
• A strong grasp of Google Sheets will be helpful with the reporting work you’ll be responsible for.
• Strong verbal, written, and grammatical English language fluency