Customer Success Specialist - Boldr | New Day Jobs (Yangon, Myanmar)

Easy Apply (Boldr) Customer Success Specialist job. View job description, responsibilities and qualifications. See if you qualify!

Boldr
Remote (Asia Time Zone Permitted)

Customer Success Specialist

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Customer Success Specialist

Boldr
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

About this job:

We're looking for someone with a flexible schedule who is eager to be challenged and looking to grow professionally. You’re a great fit if you’re passionate about helping people, action-oriented, and excited to work in a fast-paced environment.

This position is considered entry-level, is fully remote and the workweek may include weekends and/or evenings.

What you’ll be doing

  • Support the new order customer flow from checkout to delivery
  • Communicate with customers via email and live chat to help them navigate the Feather website, products and service
  • Become an expert in our product selection to help customers pick their items and design their space
  • Assist in trip coordination and daily troubleshooting
  • Track commonly asked questions, concerns, and customer feedback, which are used by the Customer Success team to drive product improvements
  • Learn and deeply understand the Feather service, cost structure, and operations
  • Keep CRM and internal database up to date with detailed notes
  • Troubleshoot daily operations with the delivery team and customers
  • Collaborate with the customer success team to enhance customer experience across their professional journey

Requirements

Tools, Administration, and Reporting

  • Familiarity with Google Suite of Services is a must for this role
  • Gmail, Drive, Sheets, Slides, and Docs are used heavily within Boldr
  • You’ll be taking notes and following up with team members for their action items so you’ll need to be comfortable with team coordination and communication

Ongoing support and knowledge sharing

  • Provides input and communication to drive Customer Success improvement, for all clients, enterprise-wide
  • You will learn new ideas, processes, and unique requirements

You have a

  • Willingness and excitement in learning about all of Boldr’s full range of services, including Customer Support, Data Management, Sales Enablement, Content Moderation, and Sales services will be expected
  • A strong grasp of Google Sheets will be helpful with the reporting work you’ll be responsible for.
  • Strong verbal, written, and grammatical English language fluency

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