Customer Support Analyst (APAC) - MoonPay | New Day Jobs (Yangon, Myanmar)

MoonPay is the new standard for fiat to crypto. We are a marketplace between cryptocurrency exchanges and users facilitating instant non-custodial purchases of major cryptocurrencies.

Our mission is to make crypto accessible to everyone. Founded in 2018, MoonPay is working with leading crypto companies to solve the fiat-to-crypto onramp challenge.

We offer best-in-class developer tools, including a customizable widget and public APIs, to enable crypto companies to build seamless purchase experiences. MoonPay currently operates in over 160 countries and is live with 200+ partners.

**Work @ MoonPay**

MoonPay is the new standard for fiat to crypto. We are a marketplace between cryptocurrency exchanges and users facilitating instant non-custodial purchases of major cryptocurrencies.

Our mission is to make crypto accessible to everyone. Founded in 2018, MoonPay is working with leading crypto companies to solve the fiat-to-crypto onramp challenge.

We offer best-in-class developer tools, including a customizable widget and public APIs, to enable crypto companies to build seamless purchase experiences. MoonPay currently operates in over 160 countries and offers 24/7 customer support.

**THE ROLE**

MoonPay is looking for a highly motivated, versatile, and experienced Customer Support Analyst. The Customer Support Analyst will need to be friendly and communicative, and genuinely care about helping people. Our Customer Support team is on the front-line of the business, which results in being the face of our brand.

You'll often be dealing with distressed customers, and so we need someone who thrives under pressure and takes logical steps to ensure a satisfactory outcome that can be reproduced for an excellent, uniform Customer Journey.

We prefer candidates with previous customer service experience, ideally within fintech. However, if you have relevant experience in a different industry and can show us a passion for MoonPay, we'd love to hear from you!

You'll need to be extremely organised, solution-driven, motivated, and able to learn and adapt to changes quickly. You'll also need a great attitude towards teamwork.

We'll need the successful candidate to be flexible with their time, as we'll need to occasionally work morning and evening shifts, and over weekends.

**RESPONSIBILITIES**

Communication with MoonPay customers

Providing knowledgeable answers to questions about product, pricing and availability

Working with internal departments and partners to satisfy the customer's needs

Prioritising customers' requests based on time-sensitive needs

Conducting customer due diligence checks: card verification, KYC, transaction monitoring

Understanding and forwarding our customers' feedback and feature requests

Supporting other Customer Success team members

**REQUIREMENTS**

Fluency in English

Fantastic verbal and writing skills, with an emphasis on clarity

Located in Asia Pacific

1-2 years of customer support experience

Strong attention to detail and highly organized

Ability to work fast, multi-task, and think on your feet in high-pressure and fast-paced situations

Be empathetic and understanding, go above and beyond to solve customer problems

Tech savvy, comfortable learning new tools and platforms

Ability to communicate and build relationships with co-workers, business partners, and customers

**NICE TO HAVE**

Experience with providing world-class customer support via email, chat, and social media channels

Experience with Zendesk or other CS management tool is a plus

Experience in startup environment is a plus

Interest in digital assets and blockchain technologies

An ability to generate ideas for scalable CS solutions

Business-fluency in a language other than English

Adaptability to an ever-changing environment and the capability to articulate thorough analysis to stakeholders

An understanding of how data can be utilized for machine learning systems

**BENEFITS**

Competitive salary, based on experience.

A fulfilling, challenging work experience.

Ample time off and flexible/remote working options.

Please note: since we are still a small company this is a contract-to-hire, full-time position. We utilize a 3 month probationary period in order to ensure the fit for both you and MoonPay.

Please let us know if you have any special requirements or need assistance so we can be as accommodating as possible for you.

Benefits of working @ MoonPay 🚀

Competitive salary, based on experience and location.

A fulfilling, challenging work experience. 💪🏼

Ample time off and flexible/remote working options.

Please note: as we are still a small company, this is a contract-to-hire, full-time position. We utilize a 3 month probationary period in order to ensure the fit for both you and MoonPay.