Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Skills & Qualification
A bachelor's degree Equivalent Degree in computer science
Fluent written and spoken English.
Proficiency in Windows/Linux/Mac OS.
Experience with remote desktop applications and help desk software.
1-3 years of relevant experience in a customer-focused position involving technical knowledge of a company s products and services.
Professional written and interpersonal skills are essential when communicating with customers and clients
Ability to prioritize and manage several milestones and projects efficiently
Extensive experience working with different operating systems including Windows and Mac OS
Accept constructive criticism and customer feedback regarding their experience with software or IT services
Flexibility to work onsite
Confidence working towards targets in what can sometimes be a high pressured environment
Tech-savvy – proficient in Microsoft Office, general IT skills, data capture experience.
The ability to communicate with people from across the globe is key as our customer base is exactly that.
The patience of a saint - there are times when customers will be unhappy, unfortunately. You'll be relied on to resolve their issues whilst keeping calm and focused and maintaining a fantastic customer experience.
We're 24/7, 365 so you'll need to be flexible and able to work on a shift rotation basis. There are several shift options with staggered start times available. This will be shared during the recruitment process
3 hours ago
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