Customer Support Executive - Confidential | New Day Jobs (Yangon, Myanmar)

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Remote (Asia Time Zone Permitted)

Customer Support Executive

Job Expired

Customer Support Executive

  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

Job description

  • Troubleshooting Technical issues.
  • Diagnosing and repairing faults.
  • Installing and configuring Email/ software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.

Skills & Qualification

  • A bachelor's degree Equivalent Degree in computer science
  • Fluent written and spoken English.
  • Proficiency in Windows/Linux/Mac OS.
  • Experience with remote desktop applications and help desk software.
  • 1-3 years of relevant experience in a customer-focused position involving technical knowledge of a company s products and services.
  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Ability to prioritize and manage several milestones and projects efficiently
  • Extensive experience working with different operating systems including Windows and Mac OS
  • Accept constructive criticism and customer feedback regarding their experience with software or IT services
  • Flexibility to work onsite
  • Confidence working towards targets in what can sometimes be a high pressured environment
  • Tech-savvy – proficient in Microsoft Office, general IT skills, data capture experience.
  • The ability to communicate with people from across the globe is key as our customer base is exactly that.
  • The patience of a saint - there are times when customers will be unhappy, unfortunately. You'll be relied on to resolve their issues whilst keeping calm and focused and maintaining a fantastic customer experience.
  • We're 24/7, 365 so you'll need to be flexible and able to work on a shift rotation basis. There are several shift options with staggered start times available. This will be shared during the recruitment process

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