Customer Support Specialist - BUNCH | New Day Jobs (Yangon, Myanmar)

Easy Apply (BUNCH) Customer Support Specialist job. View job description, responsibilities and qualifications. See if you qualify!

Remote (Asia Time Zone Permitted)

Customer Support Specialist

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Customer Support Specialist

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Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

Be part of our client’s Customer Success team and make a direct impact on building a more customer-centric organization!

As a Customer Support Specialist, you will play a pivotal role in helping our client build world-class customer experience by providing thoughtful and personalized support in each of your user interactions.

What’s in it for you?

  • 100% Remote Work
  • Be a part of a dynamic start up in the high tech growth space 🚀
  • Monthly compensation of up to PHP 25,000
  • Monthly performance-based incentives and annual merit-based bonus
  • A lot of hard work and a lot of fun

What makes you qualified?

  • Minimum 6 months - 1 year of experience as a Customer Support Specialist for a digital product, communicating with international clients through email and live chat
  • Outstanding written communication skills
  • Aptitude for learning new technologies quickly
  • Extremely detail oriented and highly organized

What will make you stand out?

  • Hands-on experience in troubleshooting user issues of SaaS products (i.e. issue diagnosis via probing, testing different scenarios, impersonating users, etc.
  • Working knowledge of customer support tools i.e. Zendesk, Freshdesk, Intercom, etc.

What does a typical day look like?

  • Provide tier 1 customer support via live chat and email by impersonating users and reproducing/testing software usage scenarios 
  • Own resolution of customer interactions at various stages of completion
  • Proactively identify repetitive issues or requests that are not resolved to the client’s satisfaction and escalate issues as needed
  • Update internal databases with information about technical issues and useful discussions with customers

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