Customer Support Specialist - BUNCH | New Day Jobs (Yangon, Myanmar)

Easy Apply (BUNCH) Customer Support Specialist job. View job description, responsibilities and qualifications. See if you qualify!

BUNCH
Remote (Asia Time Zone Permitted)

Customer Support Specialist

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Customer Support Specialist

BUNCH
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

Be part of our client’s Customer Success team and make a direct impact on building a more customer-centric organization!

As a Customer Support Specialist, you will play a pivotal role in helping our client build world-class customer experience by providing thoughtful and personalized support in each of your user interactions.

What’s in it for you?

  • 100% Remote Work
  • Be a part of a dynamic start up in the high tech growth space 🚀
  • Monthly compensation of up to PHP 25,000
  • Monthly performance-based incentives and annual merit-based bonus
  • A lot of hard work and a lot of fun

What makes you qualified?

  • Minimum 6 months - 1 year of experience as a Customer Support Specialist for a digital product, communicating with international clients through email and live chat
  • Outstanding written communication skills
  • Aptitude for learning new technologies quickly
  • Extremely detail oriented and highly organized

What will make you stand out?

  • Hands-on experience in troubleshooting user issues of SaaS products (i.e. issue diagnosis via probing, testing different scenarios, impersonating users, etc.
  • Working knowledge of customer support tools i.e. Zendesk, Freshdesk, Intercom, etc.

What does a typical day look like?

  • Provide tier 1 customer support via live chat and email by impersonating users and reproducing/testing software usage scenarios 
  • Own resolution of customer interactions at various stages of completion
  • Proactively identify repetitive issues or requests that are not resolved to the client’s satisfaction and escalate issues as needed
  • Update internal databases with information about technical issues and useful discussions with customers

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