Customer Support Specialist - Coda Payments | New Day Jobs (Yangon, Myanmar)

Easy Apply (Coda Payments) Customer Support Specialist job. View job description, responsibilities and qualifications. See if you qualify!

Coda Payments
Yangon

Customer Support Specialist

Customer Support Specialist

Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills : English (Fluent)  Customer Support  Burmese 
Experience : 1 to 3 years
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Job Detail

What it is like to be in our team

Life at Coda is fast-paced: our instinct is to bite off a bit more than we can chew, so we’re always busy. As a rapidly growing startup, we’re always ready to keep up and adapt to changes quickly; when we go fast, we have shorter time to react. 

We’re always impatient and we don’t wait for things to happen; we hustle to make them happen. If you’re someone who is tired of waiting for your ideas to be heard; someone who is hungry to contribute more; someone who derives more satisfaction from team wins rather than from individuals ones; and someone who values integrity rather than cutting corners - you will fit perfectly into the Coda team! 

Responsibilities

Coda is a service-oriented company, and our customer support team is our key interface with customers, so your role is extremely important for us and the customers:

  • Ensure that our customers have a great experience using our service by responding to their questions via phone, SMS, e-mail, Facebook, CRM, and any other way that customers might think of to get in touch with us.
  • Liaise with our mobile operator, Merchants and other partners as required to help quickly resolve any problems that customers have using our service.
  • Assist to conduct and carry out transaction tests to identify any potential issues of payment channels.

Requirements

  • At least 2 years experience in customer-focused role (service, hospitality, call centre, etc.)
  • Positive personality and attitude
  • Flexible to changes and has sense of urgency
  • Excellent problem-solving skills
  • Time management skills
  • Computer literate and tech-savvy
  • Good communication skills in both English and Burmese

If you're looking for a rapid-growth environment and great teams to work with, you should apply now.

We're sorry to inform that only the shortlisted candidates will be notified as we may be overwhelmed by the number of applicants that go into our system, hence if you do not get a reply from us - don't give up on us just yet! 

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About Coda Payments



Team Size: 200+   *   ?:  Financial Technology   *   ?: Global



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About Us



Coda Payments (https://www.codapayments.com/) helps Google, Tencent, and other leading digital content providers monetise their products in places where credit and debit cards aren’t widely used. We establish partnerships with a wide range of alternative payment channel operators who make it possible for customers to pay in other ways: paying cash at retail, using a mobile wallet, making a bank transfer, or redeeming a prepaid card.



Coda helps publishers to accept payments through these various methods on their own website or app, or on our gaming e-commerce site - codashop.com.



About Us



Life at Coda is fast-paced: our instinct is to bite off a bit more than we can chew, so we’re always busy. As a rapidly growing startup, we’re always ready to keep up and adapt to changes quickly; when we go fast, we have shorter time to react. 



We’re always impatient and we don’t wait for things to happen; we hustle to make them happen. If you’re someone who is tired of waiting for your ideas to be heard; someone who is hungry to contribute more; someone who derives more satisfaction from team wins rather than from individual ones; and someone who values integrity rather than cutting corners - you will fit perfectly into the Coda team!



Let's introduce a whole new gaming experience and disruption to the industry, globally! We work hard, play hard, and we're making history; join us on our exciting journey!



Benefits: Why Employees Love Us



?. Fun environment with friendly team members



?. Paid-for online professional classes



?. We have weekly virtual team activities



?. Work from home at the moment



?. Laptop provided



?. Make a big impact by helping Myanmar people in using financial technology



?. Fair, friendly, inspiring management team



?. Award-winning company



?. Work from home allowance



website



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