CX Specialist - Fresh Prints | New Day Jobs (Yangon, Myanmar)

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Fresh Prints
Remote (Asia Time Zone Permitted)

CX Specialist

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CX Specialist

Fresh Prints
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

CX Specialist - Chat, Phone & Video - Work From Home

About The Role

Frontier is a subsidiary of FreshPrints. FreshPrints is a New York based, fast-growing, fully-remote, 150-person company that has most of our team in India and Philippines. A few years ago FreshPrints started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier.

Frontier is looking for a dynamic, tech-savvy, client-facing Customer Service Representative with excellent communication skills to join our team.

You will be the first point of contact with current customers and responsible for researching issues, handling complaints; making sure every interaction, be it chat, email or phone, ends with a customer who feels completely cared for.

Responsibilities

  • Work with customers and solve their issues to their satisfaction
  • Answer questions and resolve issues based on phone calls/email/video chats from customers
  • Triage requests to appropriate staff
  • Document and track contacts and resolutions for all interactions
  • Educate the customer on our self-service options
  • Make sure every customer feels heard

Personal attributes
  • A flair for customer service along with prior experience
  • Upbeat, enthusiastic, pleasant personality and attention to detail
  • Excellent listening skills and energetic phone presence
  • Professional, competitive, determined, and results oriented
  • Flexible, open-minded, and able to deliver success despite ambiguity
  • Dedicated to tracking and improving performance and efficiency on a daily basis


Job Specific Requirements
  • Excellent internet for video calls
  • Ability to work in the US time zones
  • Excellent English, including understanding of a wide array of idioms (assessed via written, phone and video tests)
  • 1-2 years in a customer service role
  • Prior experience with CRM or any customer service or ticketing software


Salary & Benefits
  • Competitive annual salary between :$7000 to $8000 (based on experience)
  • Learning opportunities
  • Working in a great culture

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