Deskside Support Engineer - NITYO INFOTECH SERVICES PTE. LTD. | New Day Jobs (Yangon, Myanmar)

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NITYO INFOTECH SERVICES PTE. LTD.
Remote (Asia Time Zone Permitted)

Deskside Support Engineer

Job Expired

Deskside Support Engineer

NITYO INFOTECH SERVICES PTE. LTD.
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

Description

  • Addressing user tickets regarding hardware, software and networking
  • Walking customers through installing applications and computer peripherals
  • Asking targeted questions to diagnose problems
  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals
Work location:

Sengkang General Hospital

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