Desktop Support-Team Lead - Infinite Computer Solutions | New Day Jobs (Yangon, Myanmar)

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Infinite Computer Solutions
Remote (Asia Time Zone Permitted)

Desktop Support-Team Lead

Job Expired

Desktop Support-Team Lead

Infinite Computer Solutions
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

Responsibilities

  • Able to handle premium users (VVIP);
  • Able to manage Site Operation;
  • Oversee the day-to-day running operations of the Deskside Engineers and/or Site Operation ;
  • Oversee the scheduling and coordinate of the Deskside Engineers ;
  • Oversee the training and development of the onsite engineers;
  • Oversee the support for premium users (VVIP);
  • Reporting needs of Onsite Deskside Support service within reports submission timeline defined by client;
  • Work with client to reach service level target;
  • Provide client Service Desk a daily report by 10am on the no. of resources available and unavailable per work day.
  • Coordinate with Resource Manager / Site Manager on deployment of backfill to cover for absenteeism
  • Need to make sure that the resources in each Site complies to the customer security & related industrial related policies and for new resources to be briefed on such requirements
  • Ensure that IMAC executed are updated by next business day to Asset Management Team
  • Needs to report on a monthly basis the status of the IMAC operation Site supported.
  • Ensure all operational procedures are current and adhered by the operation team
  • When need arise, to cover the duties of the Onsite Support Engineers and/or System Administrators
  • Provide suggestions to help improve operations on an ongoing basis.
  • Monitor and Track Service Levels on a daily and weekly basis
  • Brief all staff on security requirements and obtain staff signed off prior to allowing them to perform duties.
  • Conduct regular security education/awareness/refresher briefing (as per frequency specified by client) to all new and existing staff
  • Provide monthly security governance reporting
  • Responsible as the Security Focal Point for their respective teams with System Administrator Team Lead as the overall Security Focal Point to Client/Customer;
Requirement
  • 3 years of relevant experience with adequate technical skills with Team lead experince
  • Must be ITIL Foundation certified
  • Must be customer oriented.
  • Good technical knowledge in all OS , Internet Broswers, MS Office, Lotus Notes, MS Outlook, basic Network troubleshooting skill.
  • Must be able to be a team player and willing to work on shift if required and willing to work in a challenging environment.
  • Must have some basic communication skills.
  • Willing to take on extra tasks that are given.
EA License No. - 14C6941

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