Ecommerce Customer Service Manager (Remote) - Sistaco | New Day Jobs (Yangon, Myanmar)

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Remote (Asia Time Zone Permitted)

Ecommerce Customer Service Manager (Remote)

Job Expired

Ecommerce Customer Service Manager (Remote)

Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

Our rapidly expanding e-commerce company in the beauty sphere seeks an experienced Customer Service Manager to join our team and help take us to the next level in our expansion and customer experience.

This exciting role will see you take your proven work history in this field to new heights whilst working with an innovative team.

Your Key Responsibilities

- Manage and oversee internal and external customer service team through effective leadership, training, and coaching

- Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth

- Assist team members in improving skills and in-depth product knowledge

- Work to establish appropriate team KPIs

- Work closely with internal stakeholders on customer service issues and resolutions

- Establish an understanding of where systems and processes can be optimized and become more efficient

- Assist in developing training materials for the most effective and informed team

- Handle customer escalations with a high degree of experience and understanding

- Communicate with Warehouse and other departments for the best customer experience

- Evaluate customer feedback with an analytical approach to better tools of operation

Experience Requirements

  • 2+ Years managing a customer service team
  • Exceptional attention to detail
  • Experience in a face-paced environment
  • In-depth understanding and knowledge of customer service systems and tools
  • Interest in working with a team to grow and improve
  • High level of time management and organizational skills
  • Strong People skills and negotiating experience
  • Excellent written and verbal communication skills
  • Shopify/eCommerce experience highly valued

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