Engineer, Desktop Support - TUV SUD PSB PTE. LTD. | New Day Jobs (Yangon, Myanmar)

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TUV SUD PSB PTE. LTD.
Remote (Asia Time Zone Permitted)

Engineer, Desktop Support

Job Expired

Engineer, Desktop Support

TUV SUD PSB PTE. LTD.
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

As the first contact point for internal customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. In addition, you will ensure that software, licenses and operations comply with TÜV SÜD Standards.

Responsibilities

  • Provide support, troubleshoot and resolve IT problems encountered by users: network, PC Client, systems, applications, printers, hardware and other services as necessary
  • Attend to helpdesk calls, voice mails and emails and provide onsite support to users located at various locations i.e. Tuas
  • Assist to standardize and enforce Software & licenses, ensuing compliance with TÜV SÜD Standard software and Clients
  • Establish and review computer operation processes and procedures. Perform computer operations that include access control, data backup, security patches, anti-virus, system upgrade
  • Maintain and enforce corporate IT policies on access control, email, internet access, anti-virus and security
  • Liaise with computer suppliers on the maintenance and the purchase of computer software and hardware and ensure that they comply with TÜV SÜD Standards
  • Coordinate and manage servicing, repair and disposal of PCs
  • Support WebEx, Video conferencing & Audio conferencing
  • Other IT-related duties as assigned


Requirements
  • Minimum ITE / Diploma in Information Technology or other relevant fields with at least 2 years of experience in helpdesk support or related roles
  • Possess knowledge and experience in the following areas:
  • Microsoft Active Directory, DNS, DHCP
  • Microsoft Window 10, Office 365 suite and SharePoint etc
  • Anti-virus, SSL VPN, Remote access, Service Desk ticketing system
  • Good analytical, interpersonal, communication and problem solving skills
  • A proactive team player but with the ability to work independently in challenging projects and timelines

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