Enterprise Services Engineer #SGUnitedJobs - TANIUM SINGAPORE PTE. LTD. | New Day Jobs (Yangon, Myanmar)

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Remote (Asia Time Zone Permitted)

Enterprise Services Engineer #SGUnitedJobs

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Enterprise Services Engineer #SGUnitedJobs

  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

The Basics

Enterprise Services Engineers (ESE) fulfil a vital role in our organisation by serving Tanium's
customers as hands-on-keyboard experts for both remote and on-site engagements. You'll
operate in a highly team-based environment with Technical Account Managers, fellow
Engineers, Customer Success Managers, and Sales Account Managers. ESEs contribute to
each customer’s success by operating and maintaining the Tanium platform and it's modules
to achieve customer-specific Operations, Risk, Compliance, Asset, and Security-focused
outcomes, either remotely or on on-site with the customer. You’ll have continuous
opportunities and challenges which will require you to apply your best technical chops in
large enterprise environments, all leveraging the power of Tanium.

What You’ll Do

Work closely with our customers to:

  • Operationalise, administer and maintain the Tanium Platform
  • Solve complex technical issues independently or with the help of teammates
○ Identify opportunities for our customers to get greater value from the Tanium
○ Consistently and cogently address our customers’ needs through astute verbal
and written communication skills
  • Identify and rapidly assign tier 3 support cases to Technical Account Managers
  • Conduct daily health-checks on assigned accounts
  • Work with Technical Account Managers on strategic customer activities
  • Contribute to and track activity, after action, root cause and daily status reports
  • Document best practices and Play Book entries
  • Work closely with CSMs on improving Tanium operational status within key
  • Provide technical direction to customer IT support staff
We’re Looking For Someone With
  • Education
  • BA/BS or equivalent experience required
  • Experience
  • 5 years of experience in IT/Consulting
  • 10 years of experience in Systems Administration/Engineering
  • Hands-on Tanium experience a major plus
  • Strong troubleshooting skills
  • Ability to articulate and communicate
  • Broad knowledge across several technical domains, coupled with deep
Knowledge In One Or More Of The Following

▪ Endpoint Security
▪ Endpoint Support/Troubleshooting
▪ Incident response
▪ Systems Management
▪ Systems Administration
▪ Software Engineering
▪ Utility Scripting (e.g. bash, PowerShell, VBScript, Python, etc.)
  • Demonstrated critical thinking skills
  • Ability to break a problem down into manageable, ordered piece parts
  • Ability to convey problem statement and plan of attack to others
About Tanium

At Tanium, we offer a proven platform for endpoint visibility and control that transforms how
the world's largest and most sophisticated organisations manage and secure their computing
devices with unparalleled speed and agility. There’s a reason why more than half of the
Fortune 100, top retailers and financial institutions, and four branches of the US Armed
Forces rely on Tanium.
Our unstoppable spirit, drive to do the right thing and win as a team attitude has earned us the
rank of 7th on the Forbes list of “Top 100 Private Companies in Cloud Computing” for 2019
and 10th on FORTUNE’s list of the “100 Best Medium Workplaces.”
On a mission. Together.

At Tanium, we are stewards of a culture that emphasises the importance of collaboration,
respect, and diversity. In our pursuit of revolutionising the way some of the largest enterprises
and governments in the world solve their most difficult IT challenges, we are strengthened by
our unique perspectives and our collective actions.
We are an organisation with stakeholders around the world and it’s imperative that the
diversity of our customers and communities is reflected internally in our team members. We
strive to create a diverse and inclusive environment where everyone feels they have
opportunities to succeed and grow because we know that only together can we do great

At Tanium, we take care of our employees and there communities with things like 5 days of
Volunteer Time Off.

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