EUS Enginner - Myanmar Millennium Group Co., Ltd | New Day Jobs (Yangon, Myanmar)

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EUS Enginner

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EUS Enginner

Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience :
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Job Detail

EUS Enginner

  • Log & prioritize incidents/SR/CR via ITSM tool or other electronic interface on behalf of users calling service desk over phone
    or received through mail or any other ways defined.
  • Perform Tier 1 triage
  • Allocate the logged calls to the appropriate support team (Eg. Desktop, Server, Network or Voice engineer)
  • Submit requests on behalf of end users for hardware, software and application/server access utilizing provided tools
  • Ramp up/down and movements end to end co-ordination
  • Helpdesk Operations management.
  • Will handle the Situation Management for high severity issues.
  • Follow up with engineers to ensure open tickets are handled and closed as per the process.
  • MIS Generation & Help desk data analysis.
  • SLA Tracking for all open Incidents & RFS.
  • Weekly/Monthly Dashboards to be published.

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