EUS Enginner - Myanmar Millennium Group Co., Ltd | New Day Jobs (Yangon, Myanmar)

Easy Apply (Myanmar Millennium Group Co., Ltd) EUS Enginner job. View job description, responsibilities and qualifications. See if you qualify!

EUS Enginner

Apply from Source

EUS Enginner

Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience :
Share this
Job Detail

EUS Enginner

  • Log & prioritize incidents/SR/CR via ITSM tool or other electronic interface on behalf of users calling service desk over phone
    or received through mail or any other ways defined.
  • Perform Tier 1 triage
  • Allocate the logged calls to the appropriate support team (Eg. Desktop, Server, Network or Voice engineer)
  • Submit requests on behalf of end users for hardware, software and application/server access utilizing provided tools
  • Ramp up/down and movements end to end co-ordination
  • Helpdesk Operations management.
  • Will handle the Situation Management for high severity issues.
  • Follow up with engineers to ensure open tickets are handled and closed as per the process.
  • MIS Generation & Help desk data analysis.
  • SLA Tracking for all open Incidents & RFS.
  • Weekly/Monthly Dashboards to be published.


Similar Jobs
myjobs.com.mm - 16 hours ago
189 total views, 1 today
Similar Jobs

Apply Now

Enter your password

Not registered? Create an account
You will receive the email for your email confirmation. Please check!