Industry: Outsourcing/Offshoring Global In-House Company/Global Capacity Center Shifting Schedule Temporary Work from home setup Voice based operations Remote/Virtual Hiring Process
Job function: Finance
Competitive Compensation (Global In-House Company/ Global Capability Center) 15% night differential pay Annual Performance Appraisal (Merit-based compensation or Pay-for-performance) Early Retirement Plan Medical coverage plus free dependent on first day of employment Life insurance Paid time-off and sick leave with option to cash-out or carry over unused paid time-off Tuition Fee Reimbursement Program Wellness Programs In-house fitness center with personal trainer Shuttle service to and from key point areas Free parking space and provision for bike racks State-of-the art-building facilities – Basketball and Tennis courts, Olympic sized track, amphitheater, karaoke rooms, sleeping quarters, shower rooms, onsite food options like Seattle’s Best, Barrio Fiesta, Fruitas, Potato Corner, Hen Lin and more
Independently logs, researches, routes or responds to escalated or urgent requests regarding Life Events or complaints that are high visibility, high risk and/or regulatory in nature. Duties may include:Exception processing of acknowledgement letters conducting investigative steps to identify issues and working with internal partners to resolve;Identifying trends and providing feedback/reporting to appropriate party;Uploading of Wells Fargo response to a customer facing Regulatory Portal which requires special handling and/or imaging/uploading documentation to other repositories as required;Reviewing new correspondence and existing cases to identify related issues;Establishing case files or redirecting requests to the applicable business group;Mitigating risk by identifying key information and ensuring compliance guidelines are met;Logging requests or complaints;Reviewing incoming correspondence from customers, attorneys, third parties or regulatory/governmental representatives and other agencies;Performing intake to determine appropriate course of action;Performing research and reviewing existing cases to identify related issues.
Candidate have at least 2 years of College Education Must have 1+ years of experience in financial services products in one or a combination of the following: disputes, claims resolution, or fraud resolution; Must have 1+ years of experience interacting with people or customers; Amendable to work on shifting schedule including night shift, weekends and/or Philippine holidays; amendable to work in McKinley Hill, Taguig.