Executive Office Case Specialist - Viventis Search Asia | New Day Jobs (Yangon, Myanmar)

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Viventis Search Asia
Remote (Asia Time Zone Permitted)

Executive Office Case Specialist

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Executive Office Case Specialist

Viventis Search Asia
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

Industry: Outsourcing/Offshoring

Job function: Finance

Seniority: Associate

Job Details:

  • Global In-House Company/Global Capacity Center
  • Shifting Schedule
  • Temporary Work from home setup
  • Voice based operations
  • Remote/Virtual Hiring Process

  • Benefits:

  • Competitive Compensation (Global In-House Company/ Global Capability Center)
  • 15% night differential pay
  • Annual Performance Appraisal (Merit-based compensation or Pay-for-performance)
  • Early Retirement Plan
  • Medical coverage plus free dependent on first day of employment
  • Life insurance
  • Paid time-off and sick leave with option to cash-out or carry over unused paid time-off
  • Tuition Fee Reimbursement Program
  • Wellness Programs
  • In-house fitness center with personal trainer
  • Shuttle service to and from key point areas
  • Free parking space and provision for bike racks
  • State-of-the art-building facilities – Basketball and Tennis courts, Olympic sized track, amphitheater, karaoke rooms, sleeping quarters, shower rooms, onsite food options like Seattle’s Best, Barrio Fiesta, Fruitas, Potato Corner, Hen Lin and more

  • Responsibilities:

    Independently logs, researches, routes or responds to escalated or urgent requests regarding Life Events or complaints that are high visibility, high risk and/or regulatory in nature.

  • Duties may include:
  • Exception processing of acknowledgement letters conducting investigative steps to identify issues and working with internal partners to resolve;
  • Identifying trends and providing feedback/reporting to appropriate party;
  • Uploading of Wells Fargo response to a customer facing Regulatory Portal which requires special handling and/or imaging/uploading documentation to other repositories as required;
  • Reviewing new correspondence and existing cases to identify related issues;
  • Establishing case files or redirecting requests to the applicable business group;
  • Mitigating risk by identifying key information and ensuring compliance guidelines are met;
  • Logging requests or complaints;
  • Reviewing incoming correspondence from customers, attorneys, third parties or regulatory/governmental representatives and other agencies;
  • Performing intake to determine appropriate course of action;
  • Performing research and reviewing existing cases to identify related issues.

  • Requirements:

  • Candidate have at least 2 years of College Education
  • Must have 1+ years of experience in financial services products in one or a combination of the following: disputes, claims resolution, or fraud resolution;
  • Must have 1+ years of experience interacting with people or customers;
  • Amendable to work on shifting schedule including night shift, weekends and/or Philippine holidays; amendable to work in McKinley Hill, Taguig.

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