The Field Service Engineer is responsible for providing high quality customer support through
on-site services in product commissioning, maintenance, repairing and training, as well as
supporting the customer through service hotline and email. This is a permanent full-time role
with frequent inter-state and occasional overseas travel.
-Conducting field services in pre-commissioning, commissioning, maintenance work, fault
diagnosis and repairs.
-Be the point of contact for customers and provide remote support through telephone and
-Ensuring that the field services comply with the local work health and safety requirements
-Planning and coordinating tasks as well as liaising with other divisions of the business to
complete jobs in a timely manner
-Keep a good record of the spare parts/unit inventory, usage and service expenses
-Communicate with the management, sales team, local service partners and customers to
support the business development.
-Providing product trainings to the customers and local service partners
-Travel to China to receive product training at least once a year (subject to travel condition)
Skills and experiences required:
-Strong understanding of electrical and safety standards and licensed to carry out electrical
-Good command of English, both speaking and writing
-Excellent and professional telephone customer service skills
-Superior time management and organisational skills
-Be a team player and great attention to detail
-Ability to multi-task with excellent follow up skills and attention to detail.
-Responsible for the work and your customer
Skills and experiences preferred:
-Experience in a technical support or customer service role
-Experience in commercial/utility scale PV/ESS projects
Sungrow Power Supply Co., Ltd (“Sungrow”) is the world’s most bankable inverter brand with
over 154 GW installed worldwide as of December 2020. Founded in 1997 by University
Professor Cao Renxian, Sungrow is a leader in the research and development of solar
inverters with the largest dedicated R&D team in the industry and a broad product portfolio
offering PV inverter solutions and energy storage systems for utility-scale, commercial, and
residential applications, as well as internationally recognized floating PV plant solutions. With
a strong 24-year track record in the PV space, Sungrow products power installations in over
As a leader of innovation in the solar industry, Sungrow possesses a dynamic R&D team which
consists of over 1800 employees. The Company has also invested its own in-house testing
center approved by UL, CSA, TÜV Rheinland, and TÜV SÜD. In 2019, Sungrow launched the
world’s largest inverter factory. The Company's global annual production capacity reaches 90
GW, including 10 GW of India factory.
Offering a wide range of solutions and services, Sungrow is committed to providing clean
power for all and is steadfast in its efforts to becoming the global leader of clean power
conversion technology. Learn more about Sungrow by visiting www.sungrowpower.com