Field Service Engineer - Carestream | New Day Jobs (Yangon, Myanmar)

Easy Apply (Carestream) Field Service Engineer job. View job description, responsibilities and qualifications. See if you qualify!

Remote (Asia Time Zone Permitted)

Field Service Engineer

Job Expired

Field Service Engineer

Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

Overall Description:

The role is expected to provide support to customers on Carestream Imaging and X-ray products CR and medical printers. The primary responsibility will be providing remote phone, on-site technical support, system installation customer training, prepare technical report to customers.

Major Accountabilities:

Provision of effective service and support to Carestream customers by:

· Repairing equipment through effective diagnosis of problem, and formulation and implementation of corrective action.

· Installing equipment and providing training to customer employees in the effective utilization and care of that equipment.

· Installation and maintenance for general X ray floor and ceiling mount, CR and DV printers.

· Carrying out preventive maintenance by thoroughly checking equipment for faults or wear and ensuring that equipment is being operated and maintained in accordance with the manufacture’s operation specifications.

· Accurately completing all paperwork regarding installation, repair and maintenance.

· Maintaining maximum equipment utilization for customers so that they continue to utilize Carestream products, equipment and services.

· Ordering and managing repair parts cycle times.

· Ensuring all Company property (tools, test equipment) is kept in optimum condition and that parts usage/ordering is optimized from both the Company's and the customer's point of view.

· Utilizing the escalation process to resolve customer service delivery issues.

· Keeping management and sales staff fully aware of all developments in the installed base.

· Keeping customers fully satisfied by keeping them informed as to activities when on site and/or working on their behalf whilst on site.

· Reporting regularly to management in accordance with reporting guidelines/procedures.

· Following the alert procedure for system down.

· Coordinating spare parts and system escalation for customer in Singapore.

Key Critical Skills, Education & Competencies:

  • Diploma or Degree in Electro-Mechanical Engineering from recognized college or university.
  • Ideally at least 5 years’ experience in equipment service, preferably in the medical imaging, graphic printing or related industries.
  • Demonstrated understanding of digital technology, and electronics.
  • Strong troubleshooting skills and fault-finding techniques.
  • Sound understanding of the Healthcare sector technical service industry, key products, channels and technologies is preferred.
  • Demonstrated ability to be accountable for effective delivery of assigned goals.
  • Broad based technical skills with high level exposure to the digital technology and printing equipment.
  • Proven ability to work with our customers and their business beyond their equipment service needs.
  • Strong customer skills with the ability to communicate technical issues to the customer effectively.
  • Communicate effectively with project coordinator on room planning for X-ray system and provide daily update on installation status.
  • Proven personal time management and reasoning skills.
  • Ability to learn new technologies quickly.
  • Experience interfacing with both internal team members and external customers as part of a solution-based service process.
  • Demonstrated high level, Windows & NT PC skills and networking and workflow fundamentals.
  • Must be able to travel when required.
  • AutoCAD drawing is preferred.

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