Field Services Engineer - SS8 Networks | New Day Jobs (Yangon, Myanmar)

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SS8 Networks
Remote (Asia Time Zone Permitted)

Field Services Engineer

Job Expired

Field Services Engineer

SS8 Networks
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

Company Background


SS8 is the leading worldwide provider of end-to-end communications analytics and cyber intelligence solutions. For 20 years in a world that has moved from well-defined to unknown threats, SS8 has been leading the way in communications innovation. From regulatory compliance to information security, we have been transformative in our approach to automating and simplifying complex compliance procedures and investigations. SS8’s strong portfolio meets the lawful intercept and intelligence needs of Law Enforcement Agencies for data discovery, monitoring center and analysis requirements which are rapidly evolving for criminal investigation and national security.


With over 250 deployments in more than 25 countries that support communication networks with over 500 million subscribers, we have assisted law enforcement and intelligence agencies to effectively and efficiently monitor and analyze electronic cyber communications, helping to make the world a safer place to live and thrive.

Summary of Duties:


The Field Service Engineer provides a field based revenue generating resource for the installation, maintenance, refurbishment and service support for SS8’s portfolio of Cyber Forensics products.


Duties/Responsibilities of Position:

  • Responsible for field installation & support of the SS8 Cyber Forensics products in carrier networks
  • Assist customers with upgrades of hardware and software
  • Help customers with equipment configuration
  • Assistance in scripting automation
  • Provide training on product operation, one-on-one or in small groups
  • Provide remote support to customer base
  • SIGTRAN (Signaling Transport)
  • Lawful Intercept Products and Protocols
  • Enterprise Data Collection and Management tools
  • Will be required to participate on customer technical assistance troubleshooting conference calls
  • Will be required to participate in an on-call rotation with other team members in order to provide 24x7 support to our customer base
  • Ability to test, troubleshoot, isolate, and at times provide additional information to Engineering to resolve customer product issues
  • Self-manage multiple product case load
  • Document and provide knowledge transfer information across multiple groups within and out of SS8


Position Specific Competencies/Skills Required:

  • Strong knowledge of TCP/IP at packet level.
  • CCNA is a plus.
  • Strong knowledge in UNIX (Solaris) and Linux.
  • Experience in Shell script, Python, Perl, Tcl/Tk/Expect 
  • Knowledge of RADIUS, DHCP, POP3, SMTP, and IMAP.
  • Knowledge of networking essentials is required. (LAN/WAN, VPN, SSL, Firewalls, Switch/Router).
  • Experience of VoIP, SIP, IMS, LTE and 5G is a plus.
  • Must have strong network troubleshooting skills at packet level, familiar with packet capture tools
  • Excellent customer service, verbal and written communication skills required.
  • Experience with carrier grade voice/data products in TDM is a plus


Experience/Education Required/Desired:

Essential:

  • Technical understanding of network and IT security
  • Experience of Tier 1 Customer Service Provider networks and associated Live business critical systems
  • Strong knowledge of TCP/IP at packet level. Familiar with packet capture tools i.e. Wireshark
  • Strong ability to analyze log files and then follow the troubleshooting path to resolve faults, network communication flows
  • Strong knowledge of UNIX/Linux System and Service Administration
  • Knowledge of networking and device setup and configuration (LAN/WAN, VPN, SSL, Firewalls, Switch/Router, Virtual Machine, Openstack)
  • Excellent customer service
  • Strong English oral and written communication skills
  • Must be able to travel
  • Must be able to lift 35 pounds


Desirable:

  • Broad knowledge of regulatory compliance
  • Experience in Shell script, Python, Perl, Tcl/Tk/Expect 
  • Experience of VoIP, SIP and IP Multimedia Subsystem (IMS)
  • Experience with mobile and fixed line carrier grade voice/data products
  • Experience with multiple encryption protocols (TLS/SSL, IPSEC)
  • BA/BS in technology related field desired
  • 5+ years experience in high tech, preferably in telecom

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