Fraud Analyst (L2) - Viventis Search Asia | New Day Jobs (Yangon, Myanmar)

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Viventis Search Asia
Remote (Asia Time Zone Permitted)

Fraud Analyst (L2)

Apply from Source

Fraud Analyst (L2)

Viventis Search Asia
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

Industry: Outsourcing/Offshoring

Job function: Customer Service

Seniority: Associate

Job Details:

  • Global In-House Company/Global Capacity Center
  • Shifting Schedule
  • Voice based operations
  • Open to Fresh Graduates and Industry Shifters
  • Remote/Virtual Hiring Process

  • Benefits:

  • Competitive Compensation (Global In-House Company/ Global Capability Center)
  • 15% night differential pay
  • Annual Performance Appraisal (Merit-based compensation or Pay-for-performance)
  • Early Retirement Plan
  • Medical coverage plus free dependent on first day of employment
  • Life insurance
  • Paid time-off and sick leave with option to cash-out or carry over unused paid time-off
  • Tuition Fee Reimbursement Program
  • Wellness Programs
  • In-house fitness center with personal trainer
  • Shuttle service to and from key point areas
  • Free parking space and provision for bike racks
  • State-of-the art-building facilities – Basketball and Tennis courts, Olympic sized track, amphitheater, karaoke rooms, sleeping quarters, shower rooms, onsite food options like Seattle’s Best, Barrio Fiesta, Fruitas, Potato Corner, Hen Lin and more

  • Responsibilities:

  • Responds to and researches and resolves escalated inquiries and complaints requiring special handling and that may have been forwarded by management committee members, agencies, and/or senior business leaders.
  • This may include a review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, etc., individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities.
  • Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions). Communicates with others (including customers, merchants, clients, executives, agencies, regulators, bankers) to ensure resolution/negotiation of sensitive and/or time-critical matters.
  • May serve as an intermediary to resolve disputed matters; negotiates and enacts settlements.
  • Recommend standards, policies, and/or procedures to correct deficiencies.
  • Ensures identified risks and/or problems are clearly documented.
  • Other duties may include: project work to identify/implement process improvements, performance of ongoing reviews as needed. May generate reports and summarize results.
  • Typically performs team leadership and provides work direction.

  • Requirements:

  • At least completed 2 years of tertiary education with minimum 1-year experience of international contact center experience
  • Graduates of any 4 year course without experience are welcome to apply. Open to Industry Shifters
  • Required to take an Online Exam (Versant)
  • Basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information
  • Ability to work during weekends and holidays
  • Ability to work in McKinley Hill, Taguig (internal shuttle service to and from key point areas are available)

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