Competitive Compensation (Global In-House Company/ Global Capability Center)
15% night differential pay
Annual Performance Appraisal (Merit-based compensation or Pay-for-performance)
Early Retirement Plan
Medical coverage plus free dependent on first day of employment
Paid time-off and sick leave with option to cash-out or carry over unused paid time-off
Tuition Fee Reimbursement Program
In-house fitness center with personal trainer
Shuttle service to and from key point areas
Free parking space and provision for bike racks
State-of-the art-building facilities – Basketball and Tennis courts, Olympic sized track, amphitheater, karaoke rooms, sleeping quarters, shower rooms, onsite food options like Seattle’s Best, Barrio Fiesta, Fruitas, Potato Corner, Hen Lin and more
Responds to and researches and resolves escalated inquiries and complaints requiring special handling and that may have been forwarded by management committee members, agencies, and/or senior business leaders.
This may include a review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, etc., individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities.
Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions). Communicates with others (including customers, merchants, clients, executives, agencies, regulators, bankers) to ensure resolution/negotiation of sensitive and/or time-critical matters.
May serve as an intermediary to resolve disputed matters; negotiates and enacts settlements.
Recommend standards, policies, and/or procedures to correct deficiencies.
Ensures identified risks and/or problems are clearly documented.
Other duties may include: project work to identify/implement process improvements, performance of ongoing reviews as needed. May generate reports and summarize results.
Typically performs team leadership and provides work direction.
At least completed 2 years of tertiary education with minimum 1-year experience of international contact center experience
Graduates of any 4 year course without experience are welcome to apply. Open to Industry Shifters
Required to take an Online Exam (Versant)
Basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information
Ability to work during weekends and holidays
Ability to work in McKinley Hill, Taguig (internal shuttle service to and from key point areas are available)
5 hours ago
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