We’re looking for a Customer Service Team Leader who is excited to work from home (100% remote) and join a startup.
What does a work-from-home Customer Service Representative Team Leader really do? You’ll supervise and lead a team of Customer Service Representative agents.
- Provide communication in English
- Provide regular performance-related feedback.
- Strategizing and monitoring daily activities of customer service operations.
- Assist customer service staff with duties where required.
- Train staff in areas of customer service and company policies.
- Assist with the development and implementation of service policies, and explaining these to agents.
- Maintain documentation about customer service department activities.
Why We Think This Job Is Great
- It’s a 100% remote position where you’ll work from home
- You’ll be guaranteed a salary for 30 days should project ends in less than a month
- You’ll have the resources you need to learn, lead, and deliver results
- You’ll work directly with our TELCO team and executives that have over 25 years of experience and $7B in the ICT industry.
- Call Center TL/SME/OIC experience
- Excellent command of the English language
- Communicates clearly and articulately
- Attention to detail and accuracy
- Able to support a Work from Home setup
- Own PC/laptop (Minimum of i3 processor, 4 gig RAM)
- Internet speed no lower than 6 Mbps DL, 3 Mbps UL (must be fiber or VDSL/ADSL, not data or prepaid WiFi kit)
- A designated work area
- Headset with mic
Bold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.
If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.