HRIS Reporting and Functional Support Officer (Fixed Term) - iScale Solutions | New Day Jobs (Yangon, Myanmar)

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iScale Solutions
Remote (Asia Time Zone Permitted)

HRIS Reporting and Functional Support Officer (Fixed Term)

Job Expired

HRIS Reporting and Functional Support Officer (Fixed Term)

iScale Solutions
  • Remote (Asia Time Zone Permitted)
  • Other
Salary : Login to view salary Job Expired
Job Type : Contract
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

  • Optimize use of HR applications and other reporting tools in data collection, extraction, and analysis
  • Coordinate changes in the report requirements/parameters with Application Managers and ensure that proper documentation is in place
  • Coordinates with HRIS Data Manager and respective internal customers regarding changes in the referential data
  • Identify, diagnose and resolve level 2 tickets with HRIS applications to internal customers.
  • Optimize usage of HR Ticketing tool to answer level 2 requests. Make sure that categorization (priority and complexity) are correct and follow established Service Level Agreement
  • Proactive following-up pending tickets with requesters
  • Escalate incidents and problems to respective Application Manager and/or immediate manager
  • Submit HRIS internal documentation updates as necessary linked to the Quality Assurance plan
  • Create new documentation once a standard process has been defined by and coordinated with respective Application Manager, module leaders, and Business Process Owners
  • Communicate changes in documentation to the rest of the HRIS teams
  • Coordinates with Operational teams in managing the Data Quality dashboard
  • Control and ensure data quality, instruct users to make the necessary corrections
  • Suggest process improvements within Functional Support or all HRIS levels
  • Participate on discussions related to process clarification and process link to other HR Shared Services teams
  • Support data alignment activities and tasks for the HRIS project deployment
  • Update tracking logs and coordinate status of project activities to Team Lead
  • Undertake any other tasks as agreed with the HRIS Project team
  • Foster professional relationship with HR services providers and ICRC employees
  • Create channel of communication and discussion to customers in using different HR applications/systems
  • Maintain close coordination with HRIS members for effective and efficient working environment


  • University Degree in Human Resources / Administration
  • Experience of working as front line support to stakeholders is essential
  • At least 3 years of previous experience in HR administration or payroll
  • Experience using or supporting HCM systems such as SAP SuccessFactors, Workday is essential
  • Experience of supporting HR or talent change projects is a strong asset
  • General understanding of HR policies and practices
  • Proficiency in MS Excel, Word, PowerPoint; experience in using similar tools to prepare user friendly training materials and presentations
  • Fluency in English and an asset if working knowledge of French
  • This is a remote position.

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