Information Technology Technician, Patient Support - Techromatic Inc. | New Day Jobs (Yangon, Myanmar)

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Techromatic Inc.
Remote (Asia Time Zone Permitted)

Information Technology Technician, Patient Support

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Information Technology Technician, Patient Support

Techromatic Inc.
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

Who We Are:

Techromatic is a Managed Service Provider, but we aren’t your standard MSP. We are people who serve people, not faceless names behind a computer screen. Guided by our core values - Think Big Picture, Always Improve, Communicate Well, Attention to Details, and Deliver Outstanding Service - we provide solutions to business’s complex IT problems. We partner with customers in designing, managing and troubleshooting all aspects of their IT framework - from IT governance and policy making, to cloud services and networking, to computer software and hardware, to end-user support. Additionally, we are certified cyber security experts, leveraging our deep knowledge and experience to protect our customers from becoming the next victim of a cyber security attack. Techromatic is a better way to do IT!

We are looking for our next Patient Support IT Technician to join our team!

Job Summary:

The Patient Support IT Technician is a compassionate IT Support professional with at least 3 years of hands-on experience working with customers that require strong relationship building skills and patience. They will be providing remote support to patients who need help getting their mobile devices to connect to telehealth video sessions with their therapist.

This role requires patience, fantastic customer service skills, good technical acumen, and a love of helping others overcome challenges!

Primary Responsibilities:

  • Assist behavioral health patients, who may be in a heightened emotional state, navigate their mobile devices, app store accounts, install apps like browsers or our remote control software, make settings changes, etc.
  • Enable behavioral health patients to connect to the required telemedicine solutions for receiving therapy and/or medication management.
  • Develop a deep knowledge and understanding of Techromatic systems, as well as the client systems
  • Contribute to the Service Delivery team, and bring issues to resolution quickly and professionally
  • Demonstrate expertise in problem solving technical and user issues to successful resolution
  • Ensure all tickets are processed timely and according to Techromatic standards
  • Provide high-quality, friendly, and smart tech support to customers
  • Maintain excellent documentation


  • 3+ years in a hands-on end-user facing technical support role
  • Experience working with behavioral health patients preferred
  • Hands-on experience troubleshooting iOS and Android devices
  • Salesforce experience preferred
  • Understanding of Mobile device navigation, apps, security tools


  • Troubleshoot, and demonstrate expertise with:
  • Mobile devices - iOS and Android
  • Desktop Operating systems: Windows 10, and Mac OS 10/11
  • Understand computer networking/connectivity including the Internet, TCP/IP, and DNS
  • Workstation peripherals (printers, scanners, etc…)
  • Microsoft Office software and plugins
  • Experience with Autotask PSA and Datto preferred

Core Competencies:

  • Ensures Accountability- Holding self and others accountable to meet commitments
  • Action Oriented- ​​Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
  • Manages Complexity- Making sense of complex, high quantity, and sometimes contradictory information

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