IT Assistants(Shift Work, Partial Work At Home) - OakTree Consulting | New Day Jobs (Yangon, Myanmar)

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OakTree Consulting
Remote (Asia Time Zone Permitted)

IT Assistants(Shift Work, Partial Work At Home)

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IT Assistants(Shift Work, Partial Work At Home)

OakTree Consulting
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

Main Duties And Responsibilities

  • To provide 1st level of support via hotline calls and emails with SLA
  • To log all customer requests into internal ticketing system.
  • To monitor Linux & Windows system on AWS and Azure cloud
  • To provide efficient and timely technical support to end-user.
  • To escalate any unresolved issue to 2nd and 3rd level engineers for further resolution
  • To follow up on the progress of all outstanding issues until closure
  • To perform other IT related duties when assigned by the management

Job Requirements

  • With relevant experience
  • Familiar with Windows OS
  • Printer Administration, Office 365, Active Directory, O365 Sharepoints and OneDrive support experience
  • Basic understanding of DNS, DHCP and TCP/IP
  • Must has strong sense of responsibility, initiative and commitment to customer service
  • Experience in Linux/cloud computing will be an advantage
  • Able to work under shift schedule, 5-day work week and have two days rest on any day of a week
  • Day shift: 8am-5pm (work at office)
  • Afternoon shift: 4pm-1am (work from home)
  • Night shift: 12am-9am (work from home)

Please submit resumes to [email protected] with the following details in MS Word format:

  • Position applying for
  • Current remuneration
  • Expected remuneration
  • Notice period

John Goh Meng Chye

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