IT Assistants(Shift Work, Partial Work At Home) - OakTree Consulting | New Day Jobs (Yangon, Myanmar)

Main Duties And Responsibilities

• To provide 1st level of support via hotline calls and emails with SLA
• To log all customer requests into internal ticketing system.
• To monitor Linux & Windows system on AWS and Azure cloud
• To provide efficient and timely technical support to end-user.
• To escalate any unresolved issue to 2nd and 3rd level engineers for further resolution
• To follow up on the progress of all outstanding issues until closure
• To perform other IT related duties when assigned by the management

Job Requirements

• With relevant experience
• Familiar with Windows OS
• Printer Administration, Office 365, Active Directory, O365 Sharepoints and OneDrive support experience
• Basic understanding of DNS, DHCP and TCP/IP
• Must has strong sense of responsibility, initiative and commitment to customer service
• Experience in Linux/cloud computing will be an advantage
• Able to work under shift schedule, 5-day work week and have two days rest on any day of a week
• Day shift: 8am-5pm (work at office)
• Afternoon shift: 4pm-1am (work from home)
• Night shift: 12am-9am (work from home)

Please submit resumes to [email protected] with the following details in MS Word format:

• Position applying for
• Current remuneration
• Expected remuneration
• Notice period

John Goh Meng Chye