IT Engineer (Remote Hands Support) - RED Technologies | New Day Jobs (Yangon, Myanmar)

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RED Technologies
Remote (Asia Time Zone Permitted)

IT Engineer (Remote Hands Support)

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IT Engineer (Remote Hands Support)

RED Technologies
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

Engineer will be providing day to day support as required in the Data Centre services.

Responsibilities

  • Monitor incoming tickets for processing from the ticketing portal or via email and respond based on SLA
  • Provide support to clients / users over phone or via email
  • Perform power verification and break-fix. eg. Change Hard disk, RAM etc.
  • Installing of new racks and mounting of equipment onto racks
  • Perform cable patching (copper and fiber cables and site surveys)
  • Plan and execute cabling, cross connects including testing and labeling.
  • Perform Security CCTV monitoring and tape change based on tape rotation schedule
  • Manage the updating and tracking of inventory, cross connect records and periodic compilation ofstatistics and reports
  • Work with vendor to resolve technical issues or supply and install of equipment or cabling
  • Liaison with customers to provide them with activity updates
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
  • Work with other team members to co-ordinate proper dissemination of information and follow up onhanding over of duties
  • Perform basic network troubleshooting
  • Receive / Send equipment or items on behalf of customers
  • Prepare monthly reports to be sent to customers and for internal use
  • From time to time, you may be required to assist the project team on projects
  • Pre-requisite:
  • Minimum Diploma in IT related field
  • At least 1 year of Data Center experience either in remote hands, NOC environment and familiar withdata center operations
  • Must have experience in interacting with customers verbally and via written communication
  • Must be analytical
  • Good communication (both verbal and written English) skills is a must
  • Must have positive attitude and willing to learn.
  • This is a fast pace environment and candidates need to have the passion for the work
  • Candidates with working experience in a Data Centre environment will be an advantage
  • Must be physically fit
  • Only Singaporeans and PR need to apply
  • Candidate must be willing to work on 12-hr rotating shift.

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