IT Helpdesk (L1 Support) - 1 year contract - GMP RECRUITMENT SERVICES S PTE LTD | New Day Jobs (Yangon, Myanmar)

Easy Apply (GMP RECRUITMENT SERVICES S PTE LTD) IT Helpdesk (L1 Support) - 1 year contract job. View job description, responsibilities and qualifications. See if you qualify!

Remote (Asia Time Zone Permitted)

IT Helpdesk (L1 Support) - 1 year contract

Job Expired

IT Helpdesk (L1 Support) - 1 year contract

  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Job Expired
Job Type : Contract
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

> 12 months contract (renewable)

> Working location: East, Singapore

> Working schedule is based on duty roaster.

5 days work week, off day not necessarily Saturdays & Sundays.
8 hours shift, staggered work timings between 7am to 8pm (e.g. 7am to 4pm)

Job Description

Education Requirement: Nitec/ Higher Nitec / Diploma in IT related studies
Work experience: Preferred minimum 1 year relevant experience or IT Fresh Graduates
On job training will be provided

Job Scope

To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight
Be available to take calls
Polite and professional service
Prompt response to queries via voicemail / email / fax
Accurate assessment/ resolution of problems
Provide first level support to troubleshoot and solve technical problems
Incident tracking and first level resolution for all trouble calls, including those related to desktop, Local Area Network (LAN), centralized infrastructure, Wide Area Network (WAN), and voice services related Service Requests
"How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
Coordination for employee user account administration, activation, changes, and terminations, including:

Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for
Incident identification, escalation, resolution, and closure, Multi-language / local-language capabilities as agreed. The Service Desk will authenticate each requester’s call request.

Receive and answer all User IT Service Request calls (including trouble calls, install, move, add and change (“IMAC”) requests, and requests for general technology assistance)
Determine inquiry/problem resolution requirements.

To apply, please visit and search for Job Reference: 15951

To learn more about this opportunity, please contact Yi Fang at [Click Here to Email Your Resume]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Law Yi Fang | Registration No: R1113115

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