IT Service Desk Agent - Viventis Search Asia | New Day Jobs (Yangon, Myanmar)

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Viventis Search Asia
Remote (Asia Time Zone Permitted)

IT Service Desk Agent

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IT Service Desk Agent

Viventis Search Asia
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

Industry: Information Technology and Services

Job function: Information Technology

Seniority: Associate

Job Details

  • Service Desk Role
  • Shifting Schedule
  • Project Based Employment (Freelancers are welcome to apply)
  • Remote Processing
  • Work from home
  • Competitive Salary Package
  • Remote/Virtual Recruitment Process

Responsibilities

  • Open the Technical support issue
  • Supply information about incident
  • Support the AWS API (standard changes opened via Ticketing Tool) – SME for interface
  • Submit queries related to General Guidance on AMS or other AWS Services and classify their priority
  • Request details of changes made by AMS team or AMS tools (using Athena queries)

Requirements

  • Must be graduate of a 4 year IT course or any IT related courses
  • With Atleast 2+ years Help Desk experience
  • Must have your own work equipment and an Internet Connection with atleast 10mbps
  • Strong command over English language - Strong written and verbal communication skills
  • Amenable to shifting schedule (including night shift)

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