IT Service Desk (Technical Support) - Temporary Work at home - Lennor Metier Consulting Asia | New Day Jobs (Yangon, Myanmar)

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Lennor Metier Consulting Asia
Remote (Asia Time Zone Permitted)

IT Service Desk (Technical Support) - Temporary Work at home

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IT Service Desk (Technical Support) - Temporary Work at home

Lennor Metier Consulting Asia
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

Lennor Metier is hiring for IT Service Desk (Technical Support) to join a leading services company with shared service operations in the Philippines. The role will deliver high-quality Service Desk service 24/7.

What To Expect From The Role

  • Determine sources of technical (including performance) issues, troubleshoot, resolve, and document these issues
  • Provide documentation for Service Desk to be able to perform initial diagnosis of incidents
  • Identify and perform the initial assessment of reported critical incidents.
  • Track the progress of incidents to ensure the service is restored within the agreed targets
  • Responsible for managing the company’s local IT Data Center operating 24x7 hosting business-critical applications used by company’s affiliates worldwide
  • Work with the infrastructure, development, and SLIM laboratory application support teams
  • Strong background in server virtualization technologies such as VMWare

What You’ll Need

  • At least 2 years’ support in software and hardware system, laptops and desktops windows
  • Background in ticketing tools such as Service Now (SNow)
  • Experience in remote desktop support in an enterprise set-up
  • ITIL certification is an advantage
  • Experience in a global company is a plus
  • Good English communication

Location: Makati City, Philippines

Setup: Work From home until further notice

Shift: Shifting Schedule

Salary: 20,000 to 30,000

If you are passionate about this job, we’d love to hear from you!

Lennor is a talent partner for some of the most desired companies and next-generation enterprises looking to fill top talent across creative, digital, engineering, and technology domains. We look forward to helping you land your next career opportunity and achieving your goals!

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