IT Specialist - RED Technologies | New Day Jobs (Yangon, Myanmar)

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RED Technologies
Remote (Asia Time Zone Permitted)

IT Specialist

Job Expired

IT Specialist

RED Technologies
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

Job Description

Engineer will be providing day to day support as required in the Data Centre services.

Responsibilities

  • Monitor incoming tickets for processing from the ticketing portal or via email and respond based on SLA
  • Provide support to clients / users over phone or via email
  • Perform power verification and break-fix. eg. Change Hard disk, RAM etc.
  • Installing of new racks and mounting of equipment onto racks
  • Perform cable patching (copper and fiber cables and site surveys)
  • Plan and execute cabling, cross connects including testing and labeling.
  • Perform Security CCTV monitoring and tape change based on tape rotation schedule
  • Manage the updating and tracking of inventory, cross connect records and periodic compilation of statistics and reports
  • Work with vendor to resolve technical issues or supply and install of equipment or cabling
  • Liaison with customers to provide them with activity updates
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
  • Work with other team members to co-ordinate proper dissemination of information and follow up on handing over of duties
  • Perform basic network troubleshooting
  • Receive / Send equipment or items on behalf of customers
  • Prepare monthly reports to be sent to customers and for internal use
  • From time to time, you may be required to assist the project team on projects
  • Desktop support through phone calls, remote sessions or on-site

Pre-requisite (technical)

Must have good and hands-on working knowledge in the following technical skills
  • At least 1 year of Data Center experience either in remote hands, NOC environment and familiar with data center operations
  • Strong interpersonal skills and good communications (both verbal and written English) skills
  • Demonstrate ability to manage and multi-task all critical programs and projects
  • Able to write and adjust technical / management documentation
  • Project Management experience – Plan, execute, track and report on projects relating to trunking and cabling will be a definite advantage.

Pre-requisite (personal attributes)
  • Having a positive attitude and being a reliable person with a constant mindset of giving the client peace of mind are some of the personal traits that we are looking for
  • Candidate must be a team player
  • Analytical and attention to details
  • Independent, self-motivated and have a dynamic personality
  • Strong interpersonal and good communication (both verbal and written English) skills
  • Must be physically fit

Academics
  • Diploma or Degree in IT or Engineering related field


Others
  • Only Singaporeans and PR need to apply
  • Works office hours but will need to cover on 12-hour shift where needed
  • Required to travel across data centres located within Singapore

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