IT Support Analyst (L2 / L3 /Team Lead) - Michael Page | New Day Jobs (Yangon, Myanmar)

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Michael Page
Remote (Asia Time Zone Permitted)

IT Support Analyst (L2 / L3 /Team Lead)

Job Expired

IT Support Analyst (L2 / L3 /Team Lead)

Michael Page
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

IT Support Analyst (L2 / L3 /Team Lead)

  • Global Leading MNC
  • Strategic location

  • About Our Client

    Our client is global MNC, headquartered in Europe. They are currently setting up an IT support team in Malaysia. They are looking for 12 headcounts for IT Support Analysts / Team Leads to join their team in Kuala Lumpur.

    Job Description

    As an IT Support Analyst, you will need to provide competent Helpdesk Support of IT users for all computer and telecommunication problems. Responsibilities would include:
    • Capturing required user data and validating permissions to initiate the service process
    • Classifying reported incidents, requests and correct documentation of messages in the Ticket System
    • Documenting solutions in respective support tickets comprehensibly
    • Assisting users in applying for permissions, software installations and hardware orders
    • Possessing a very good understanding of technical issues faced by users, through qualified creation, analysis and resolution of support requests in compliance with defined processes and service level agreements (SLAs)
    • Providing autonomous and careful resolution of support requests using knowledge documents and remote control applications
    • Creating meaningful support tickets and correct routing in the forwarding process
    • Responding to status requests from existing service operations and triggering escalations when necessary
    • Communicating well with employees and users
    • Engaging as a competent contact for user satisfaction

    The Successful Applicant

    • The candidate must possess at least a Diploma (Advanced / Higher or Graduate) Bachelor's Degree in Computer Science / Information Technology or comparable qualifications
    • At least 2 years of experience in Technical Helpdesk is preferred
    • Ability to speak excellent English
    • In-depth technical knowledge of common IT products and topics, such as O365 user and administration skills, Windows OS, Active Directory, Remote Resolution Tools, SAP base-knowledge, Printer, Internet, Remote Access, Microsoft SCCM etc
    • Very good knowledge of systems, outlook, desktop support (repair configuration, installation, maintenance) and Win10MCSA
    • Very good communication skills

    What's On Offer

    • Global Leading MNC
    • Attractive remuneration and employee benefits
    • Strategic location

    Contact: Eunice Tang
    Quote job ref: 4164300

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