Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
Resolve issues that occur outside work hours whenever needed.
Other tasks and projects as assigned by Manager or Management.
Qualification & Experience
ITE/Diploma in Information Technology from recognized institutes. Â
Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role for about 1-2 years. Â
Experience in mass deployment notebooks/desktops with or without assistance from deployment tools Â
Hands-on experience with Windows Client OS (W7/W10) environments Â
Hands-on experience with Microsoft Office Application (Outlook/Word/Excel/PowerPoint) Â
Working knowledge of office automation products and other computer peripherals, like video conference peripherals, projectors, printers and scanners Â
Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing. Â
Ability to demonstrate practical troubleshooting and problem analysis techniques. Â
Ability to plan and prioritize workload without supervision. Â
Ability to prioritize, manage and perform under pressure to meet SLAâ€™s. Â
Excellent knowledge of Customer Service best practice. Â
Willing to work flexibly and with enthusiasm
Kindly email your resume in a detailed Word format to We Regret that only shortlisted candidates will be notified. People Profilers Pte Ltd Tel: 6950 9757 EA Registration Number: R1873499 EA License Number 02C4944 EA Personnel: Chew Kye Xin Job ID: X4YRW3
Job Description :Job Description:RESPONSIBILITIES:1)Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.2)Resolve issues that occur outside work hours