IT Support Engineer - TRAINOCATE (S) Pte Ltd | New Day Jobs (Yangon, Myanmar)

Responsibilities

• To maintain our current equipments (Cisco routers/Switches/ASA/Mobility/Unified Communications/Data Center).
• Remote lab setup, support and troubleshooting for classes / customers.
• Securing our network by enforcing policies and access restriction.
• Responsible to provide technical support and ensuring the lab infrastructure is well integrated, properly configured, tested, secured and available for service at all times.
• Optimizing network performance to improve our customer experience.
• Constantly updates job knowledge by reading the latest publications posted by our vendors, attending trainings and acquire certifications when required.
• Reporting of daily network operations and activities.
• Other ad-hoc duties.

• Good communication skills, both oral and written in English.
• Diploma / Degree in IT, Computer Studies or equivalent.
• Minimum 1 year working experience in networking field.
• CCNA or above.
• In depth understanding of Cisco routing and switching technologies will be an added advantage.
• Ability to identify network or systems issue and to provide a quick fix for our customers.
• (Document and perform escalation when needed to look for a permanent solution if it is a recursive issue).
• Knowledge on windows operating systems (e.g. Windows Server 2008/2012/2016) and other open source operating systems will have an added advantage.
• Ability to setup AD/DNS/NTP/DHCP on windows server environment
• Team player with a pleasant personality.
• Able to work with minimum supervision and multi-task.
• Meticulous, proactive, responsible and willing to learn.
• Able to work under pressure.