IT Support Engineer - HITACHI SYSTEMS NETWORK TECHNOLOGIES PTE. LTD. | New Day Jobs (Yangon, Myanmar)

Easy Apply (HITACHI SYSTEMS NETWORK TECHNOLOGIES PTE. LTD.) IT Support Engineer job. View job description, responsibilities and qualifications. See if you qualify!

Remote (Asia Time Zone Permitted)

IT Support Engineer

Job Expired

IT Support Engineer

  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Job Expired
Job Type : Contract
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

Job Responsibiities

  • Good knowledge on the desktop support for both hardware and software
  • Single point of contact for end user to log incident and service request via email and hotline
  • Knowledge Base preparation
  • Co-ordinate with different support team to ensure issue resolved with proper resolution recorded
  • Follow SOP and Policy defined
  • Provide incident management for all in‐scope assets.
  • Service Ownership – SPOC for all tickets and provisioning
  • Responsible for all EUC Remote tickets resolution. Use remote diagnoses and resolution where appropriate
  • Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA.
  • SLA compliance and Reporting.
  • Implementing best practices to reduce time and increase efficiency.
  • Incident ownership, monitoring, tracking and communication with all parties.
  • Escalate incidents according to agreed SLA.
  • Incident closure & Vendor Coordination.
  • Develop and maintain Service Desk metrics and reports.
  • Focus on First Call resolution to ensure early closure of tickets.

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Engineering (Electrical/Electronic), Engineering (Computer/Telecommunication) or equivalent.
  • Required skill(s): Desktop Support, MS Office, Java, Oracle.
  • At least 3 year(s) of working experience in the related field is required for this position.
  • Preferably Junior Executives specializing in Engineering - Electronics/Communication, IT/Computer - Network/System/Database Admin or equivalent.
  • Full-Time and Contract position(s) available.

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