IT Support Engineer - HITACHI SYSTEMS NETWORK TECHNOLOGIES PTE. LTD. | New Day Jobs (Yangon, Myanmar)

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HITACHI SYSTEMS NETWORK TECHNOLOGIES PTE. LTD.
Remote (Asia Time Zone Permitted)

IT Support Engineer

Job Expired

IT Support Engineer

HITACHI SYSTEMS NETWORK TECHNOLOGIES PTE. LTD.
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Job Expired
Job Type : Contract
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

Job Responsibiities

  • Good knowledge on the desktop support for both hardware and software
  • Single point of contact for end user to log incident and service request via email and hotline
  • Knowledge Base preparation
  • Co-ordinate with different support team to ensure issue resolved with proper resolution recorded
  • Follow SOP and Policy defined
  • Provide incident management for all in‐scope assets.
  • Service Ownership – SPOC for all tickets and provisioning
  • Responsible for all EUC Remote tickets resolution. Use remote diagnoses and resolution where appropriate
  • Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA.
  • SLA compliance and Reporting.
  • Implementing best practices to reduce time and increase efficiency.
  • Incident ownership, monitoring, tracking and communication with all parties.
  • Escalate incidents according to agreed SLA.
  • Incident closure & Vendor Coordination.
  • Develop and maintain Service Desk metrics and reports.
  • Focus on First Call resolution to ensure early closure of tickets.


Requirements
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Engineering (Electrical/Electronic), Engineering (Computer/Telecommunication) or equivalent.
  • Required skill(s): Desktop Support, MS Office, Java, Oracle.
  • At least 3 year(s) of working experience in the related field is required for this position.
  • Preferably Junior Executives specializing in Engineering - Electronics/Communication, IT/Computer - Network/System/Database Admin or equivalent.
  • Full-Time and Contract position(s) available.

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