Junior Customer Support Specialist - Flavorwiki | New Day Jobs (Yangon, Myanmar)

FlavorWiki is an online market research platform seeking a Junior Customer Support Specialist to assist our multi-national Project Team in providing support for our customers through email and making sure that all customer incoming/outgoing inquiries are managed according to the highest professional standards. This position will provide support to the Customer Service, Project team, and the CEO with providing excellent customer service by answering user support tickets in a timely manner.

This is a remote position, so you will need your own computer or laptop, and you must have a fiber internet connection. You should be available during working hours in European or US time zones (though not necessarily located in those areas).

The Junior Customer Support Specialist should be fluent in written and spoken English and proficient in Microsoft Office (Word, Excel, PowerPoint) and/or Google Workspace. Ideal candidates will have performed some customer support work before and must be a citizen or have a work visa for South Africa.

About FlavorWiki:

FlavorWiki is a digital insights company that provides market research services and powerful analytical software for the food and ingredient industry to facilitate data collection, analysis, and reporting of consumer insights across all relevant purchase drivers. It combines advanced data and machine learning techniques with easy-to-use features to enable digital communication with consumers, colleagues, and suppliers around the world.

We leverage a global community of testers who are invited to give their opinions on the products subject to the studies by completing surveys within the web-based FlavorWiki application, no downloads required. All the data gathered in these studies is uploaded in real-time into the software where our customers can run different statistical analyses, create reports and share results with colleagues.

The FlavorWiki team is a dedicated, multicultural, and highly motivated group of professionals, located all around the globe, bringing unique capabilities, knowledge, and diverse experience into the work dynamics at FlavorWiki. We encourage every team member to grow professionally and perform in a rewarding and always challenging environment.

Application process:

FlavorWiki will review every submission carefully and will get in touch with all applicants who provide the information and documents as requested and make a great fit for the role. The application process includes:

1. Filling the online application form.
2. Submitting a CV in English.
3. Submitting a short presentation video / audio in English.

Applicants will be notified via email if they are selected for an online interview.