- Design, organize, and maintain the knowledge management library through creating and collecting new content, and reviewing and revising existing information.
- Create internal workflows for maintaining and updating content. Train end-users on new processes to access information, and review the system to identify functionality that needs to be updated or enhanced.
- Utilize the knowledge base resources and design a training module for staff and clients to assist with the knowledge management tools.
- Research information extracted from internal and external sources, and liaise with various departments to further define content, ensuring it is clearly articulated and can easily integrate into proposal responses.
- Interpret and validate the information and analyze the content to ensure it addresses the business unit needs.
A Knowledge Management Specialist’s primary role is to provide employees with the knowledge, tools, and skills that they need to optimize their performance at work.
These are the metrics you will own and optimize:
- Owns the structure, upkeep, maintenance of our institutional knowledge.
- Is the go-to resource for recording and publishing key decision points with respect to client situation resolutions.
- Owns the data schema and searchability of our internal Wiki.
- Assists in deck-building for recurring presentations.
- Assists in updating performance metrics.
- You are an excellent communicator.
- You have good written and verbal communication skills and comfortable working with multiple stakeholders
- You deliver specific and well-defined feedback that moves the project goals forward (positive or negative).
- You have great organizational skills.
- You are highly organized. You collate and analyze data/information rigorously, and you keep all projects aligned with our goals.
- You follow up in a timely manner and keep track of the project's progress.
- You are collaborative.
- You can successfully work with cross-functional stakeholders toward a common goal.
- You help identify the problems or weak areas in the project and develop ways to target those issues in collaboration with stakeholders.
- You love the remote-first culture we're building.
- You are positive, fun, and someone we're excited to work with.
- You can work independently but are also strong at working across teams.