L3 Operations Support - SoftServe | New Day Jobs (Yangon, Myanmar)

Easy Apply (SoftServe) L3 Operations Support job. View job description, responsibilities and qualifications. See if you qualify!

Remote (Asia Time Zone Permitted)

L3 Operations Support

Job Expired

L3 Operations Support

Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
Share this
Job Detail


Are you an experienced, passionate pioneer in technology, keen in cybersecurity domain - a solutions builder, passion to learn and grow, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel, and share innovative ideas with your colleagues? If so, consider an opportunity with our APAC Delivery Team in SoftServe. Our client is one of the largest multinational banks headquartered in Marina Bay, Singapore. We are looking for professionals who have experience working in agile distributed teams.

By joining our squad, you will be a part of the new journey in global digitalization.

The scope of the project is focused on Identity and Access Management services development & integration for banking web & mobile platforms.


  • Perfect candidate if you meet the following requirements:
  • BA/BS Degree in Mathematics, Computer Science, Cyber Security, or Engineering
  • 8+ years’ experience with Java and IdM/IAM system support in Lead position
  • Hand-on experience with J2EE and Spring Boot Framework applications
  • Solid expertise in Unix/Linux, Docker, Kubernetes/EKS/OpenShift, MQ, Oracle DB.
  • Cloud Infrastructure management (AWS, PCF)
  • DevOps best practices knowledge, including CI/CD deployment automation tooling (Jenkins, Jira, Bitbucket, Nexus)
  • Hand-on experience with Identity and Access Management implementation (ForgeRock IDM/AM, AWS Cognito, Ping Identity, Okta/Auth0, ADFS)
  • Solid knowledge in security domain (TLS, TCP/IP, SSO, LDAP, OAuth2.0, SAML, OIDC)
  • Migration planning & execution, DR & Rollback strategies design & validation
  • Experience with system monitoring tools
  • Experience with Kong GW, ELK, IBM Connect:Direct, HSM will be advantageous.
  • Able to convey inherent risks to all levels of the business, from management to operations and development teams.
  • Effective oral and written presentation skills with the ability to communicate productively with technical and business teams
  • Strong commitment to customer service and customer satisfaction
  • Strong analytical and troubleshooting skills
  • Ability to work in a fast paced, highly dynamic environment


  • You will be responsible for the maintenance, support and configuration of a variety of technologies used to support Customer Identity and Access Management platform (IAM)
  • Ensure systems are operating at optimal level without issues and manage change requests, defects as well as business-as-usual activities
  • Evaluate and communicate technical risk and ensure applications are delivered against a schedule with the highest quality.
  • Gather and process relevant information at point of incident and perform impact assessment and root cause analysis (RCA)
  • Communicate on incidents and provide regular updates to higher management, stakeholders and users until incident resolution
  • Work closely with the Incident Manager to ensure preventive and detective measures of applications are identified and implemented.
  • As L3 lead, manage L2 and L3 teams effectively for the production fixes and Improvement items
  • Execute production releases (change control, communications, testing)
  • Plan scheduled maintenance - upgrades, security patching, enhancements, defect resolution

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status. SoftServe is an Equal Opportunity Employer.

Similar Jobs
LinkedIn-SG - 16 hours ago
14 total views, 1 today
Similar Jobs
You will receive the email for your email confirmation. Please check!