Logistics Client Support (Remote) - Oddle | New Day Jobs (Yangon, Myanmar)

About Oddle

Oddle is the leading cloud-based Software-as-a-Service platform that facilitates e-commerce and order management solutions for the F&B industry.

Our journey started in Singapore in 2014 and over the past 7 years, we are proud of what we can offer to help restaurants to manage and grow their sales – not only with technology but also with our data-guided marketing solutions. We connect to food lovers with Oddle Eats, a discovery platform with favourites curated by us because at Oddle, every meal matters. There is more to what we want to achieve.

About The Role

Our Logistics Operations team works with local and regional partners to offer a reliable delivery service in addition to our core solution. Logistics contributes to the ecosystem of our all-in-one solution for F&B restaurant partners, driving their business and success.

You will be part of a regional team working with our logistics partners to support our restaurant partners in Malaysia, Singapore & Hong Kong. If you take pride in delivering that top-notch customer service, this role is for you.

What You Will Do

• Coordinate with our logistics partners to manage the deliveries for our merchants who are restaurants, advise merchants whenever necessary
• Assist merchants in delivery amendments and cancellations
• Provide merchants with the delivery-related product support
• Resolve delivery incidents in a professional manner following guideline and compensation policy
• Work closely with the Finance team to resolve billing disputes
• Champion any other relevant feedback that might arise to internal teams to improve our process and service
• Working locations can be flexible, able to work remotely on weekends and when necessary

Who We're Looking For

• You are self-driven and highly responsible in helping merchants succeed
• You are pretty tech-savvy and able to manoeuvre around technical systems
• You are organised and have strong attention to detail
• You have high work quality standard with a customer service-oriented mindset
• You can excellent written and verbal communication skill
• You are open-minded and able to adapt in a fast-paced environment, and possess a good attitude towards learning and improving
• You are able to work on weekends/in shifts

If you are driven and looking for tremendous growth opportunities and want to grow with us, we would love to speak with you soon! Send us your application and we'll get back to you in a few days.

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