Alphanumeric is hiring a Trainer - Medical Information (Pharmacist/Nursing License) for covid-19 vaccine contact center.
You will be working from home, providing support to the APAC market.
You must be based in Philippines.
- Bachelor’s degree in Nursing or Pharmaceutical (or equivalent)
- Nursing or Pharmacist License
- 3+ years of experience providing Training services for international teams
- Knowledge of Learning Management Applications
- Experience in Language neutralization is a plus
- Maintains knowledge of policies and procedures including client products, SOPs, protocols
- Excellent written fluency in English and proficiencies in other languages a plus.
- Competitive salary
- Opportunity to work for one of the biggest pharma brands in the world
- Monthly Internet allowance
- A work from home program
- Employee recognition awards
- More than 4000 courses available on our e-learning platform
- Health Insurance
You will ensure help desk staff is appropriately trained to take calls as well as consistently ensuring language neutralization and appropriate communications.Training
Service Level Reporting
- Design a detailed training and delivery plan for Medical Information Contact Center
- Provides individual performance feedback, as appropriate.
- Delivers the intended training messages to an internal or external audience in the classroom, small group sessions, and individual sessions
- Works with a team to develop training programs, implement new programs,
- Analyze daily reports and make recommendations to managers and team leads on training recommendations for representatives that will improve the overall quality of service independently and as a team.
- Implement process for daily, weekly, and monthly reports and manage process.
- Provide quarterly reports to QA Manager or Operations Manager
Curious about us?
- Make recommendations to Service Manager
- Performs special projects or assignments as required
- Provides quality updates to the ASI management team and Quality Operations Department.
Visit www.alphanumeric.comSounds like you
? Apply now!