.Net Business Support Engineer - iScale Solutions | New Day Jobs (Yangon, Myanmar)

• Communicate with different Edenred BUs to receive, collect and clarify issues, keep following issues until close by respecting the SLA.
• Investigate issues, including reproducing, debugging and log analysis.
• Closely work with team leader and development team to understand the product insight, including features, detail logic, data relationship, hosting etc.
• Closely work with infrastructure and security team to properly deploy, configure and monitor the applications.
• Provide valuable inputs to product team to improve the product.
• Write and maintain technical support documentations (SOP, FQA etc.)
• Help desk tickets maintenance, to communicate with the stakeholders via help desk and keep the tickets’ status up to date.
• Work with shift mode and with hotlines.
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Requirements

• Bachelor degree or above in computer science or equivalent.
• At least 2+ year’s software maintenance and support experience.
• Familiar with development tools including Microsoft Visual Studio 2015 or above, C#, SQL Server Management Studio, IIS, Git.
• Familiar in Database operation and SQL statement (MSSQL).
• Familiar with writing unit test to simulate the issues.
• Know-how about web developments: asp.net web forms, MVC, WCF, REST API, JavaScript, JQuery, CSS and CSS frameworks
• Strong desire to learn, result oriented, responsible and good willing to grow with the organization.
• DevOps experience is a strong plus.
• Good communication skills in English (listening / probing, writing, speaking);
• Mandarin is a plus.
• This is a remote position.