Network Operation Manager - HCL Tech | New Day Jobs (Yangon, Myanmar)

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HCL Tech
Remote (Asia Time Zone Permitted)

Network Operation Manager

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Network Operation Manager

HCL Tech
Salary : Login to view salary Apply from Source
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

Build and manage the offshore teams and direct all related People/ Process and Technology competencies. 

• Formalize internal process to ramp-up expertise of resources  

• Work with SDM on day to day operations. 

• Manage client relationship at multiple levels of customer organization 

• Manage service levels and go beyond contracted SLA and deliver value add  

• Vendor management • People Management and engagement (Attrition control).  

• Lead in the technology selection and organizational build-up efforts  

• Collaborate with Account management teams to qualify Business expansion opportunities.  

• Identify and manage infrastructure technical standards that are relevant to our customer  

• Produce and maintain the long term technical architecture strategy and roadmaps, in collaboration with customers and vendors.  

• Secure infrastructure architecture compliance in HCL.  

• Drive research activities, and keep updated on market trends.  

• Infrastructure architecture quality assurance and making sure that EA certification is performed in deliveries  

• Support the customer and co-workers with infrastructure architecture guidelines, frameworks, and also specific analysis and recommendations when needed.  

• Work with IT Security and Compliance team to define the security architecture concept that can support customers.  

• Support overall IT strategy with the relevant infrastructure architecture.  

• Define and monitor the application of architectural and technological guidelines, in order to make sure applications and services are “designed for operations”  

• Overall P&L responsibility.  

• Expansion of services to fill all gamut’s of infrastructure-increase breadth.  

• Focus on project opportunities and transformation initiatives 

• ITIL process definitions and implementation 

• Automation in service delivery 

• Resource management, Utilization and Billing  

• Management reporting  

• Conduct regular in depth service and process audits.  

• Employee retention, motivation and training  

• Focus on grooming people from L1 to L2, L2 to L3 within select timelines 

• Value add to customer - YOY by working closely with the Transformation and  

• Consulting group for Architecture gap assessment studies  

• Implementation of new technologies  

• Consolidation / Virtualization opportunities  

• Reduce business impact of outages  

• Cost savings through better solutions  

• Enhance operational efficiencies  

• Overall SLA management – Operation interaction with technologies Lead  

• Overall Service Owner 

• Overall Customer and Employee Satisfaction 

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