Network Operations Center Specialist - GOtyme | New Day Jobs (Yangon, Myanmar)

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GOtyme
Remote (Asia Time Zone Permitted)

Network Operations Center Specialist

Job Expired

Network Operations Center Specialist

GOtyme
Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
Work Days : Monday To Friday
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Job Detail

About GOtyme

GOtyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme’s globally proven digital banking technology and hands on experience building South Africa’s leading digital bank, TymeBank, which has scaled to 3.5m customers in two years since launch.

At GOtyme, we have embarked on a journey to democratize financial services in the Philippines through the launch of a game-changing digital bank. We are seeking individuals, who share our belief that the game is worth changing, to join our growing team of GOtymers as we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom.

About the Team

The Infrastructure & Operations Team under the GoTyme IT organization owns installing, maintaining, operating and monitoring the overall Technology Infrastructure of GoTyme. This covers end-to-end infrastructure including (but not limited to) end points, on-premise servers, network and cloud-based infrastructure.

Core competencies

  • Good analytical skills. Knows how to perform root-cause analysis and issue resolution.
  • Good communication skills. Knows how to coordinate with various parties, specifically explain issues, symptoms, and recommend resolutions.
  • Preferably with experience in one or more tools: Tableau (Data Analysis and Visualization), JIRA (Workforce Management), Microsoft Dynamics (ERP)
  • Familiarity with Microsoft Office.

What will be expected of you:

Primary Responsibilities

Control Tower Operations

  • Conducts remote monitoring and remote machine testing.
  • Diagnoses and resolves issues remotely related to hardware, software, and/or network
  • Escalates and liaises with internal functions to ensure on-site personnel is deployed to resolve on-ground issues.
  • Assist software update deployment to machine

Performance Management

  • Monitors, reports on, and analyzes operational KPIs and SLAs related to machine performance
  • Assist in the refinement of KPIs and SLAs to ensure alignment with business growth and change
  • Conducts root cause of analysis to understand issues and create long term solutions

Secondary Responsibilities

Procurement & Asset Management

  • Assist in the procurement of necessary materials to ensure technicians are prepared for kiosk installation, maintenance, and stock upkeep activities.
  • Assist in monitoring and aligning with internal and third-party teams to ensure machines, parts, and consumables are deployed to the target locations within schedules

Workforce Management

  • Assist in scheduling corresponding field work to technicians
  • Contributes to process and policy improvement through process & policy gap analysis, data and trends reports, and process mapping.

Adhoc

  • Conducts admin functions, reporting, and special projects, as needed, to ensure business goals are met.

Must-haves:

  • 2+ years experience working in a desktop support, network engineer, workforce management, or other relevant roles
  • Experience working with networking, machinery, and/or software, particularly software deployment, testing, and monitoring.
  • Background in Telecommunications, Financial Services, Media Services, and related industries, preferred.

Preferred:

  • Amenable to flexible work-hours.
  • Bachelor’s degree or higher and / or equivalent qualification in Electronics Engineer, Information Technology, Computer Engineering, or relevant IT courses.
  • Experience with data analysis methods, tools preferred.

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