Nurse/Pharmacist for Covid-19 Call Center (Remote) - Alphanumeric Systems | New Day Jobs (Yangon, Myanmar)

Alphanumeric is hiring licensed Healthcare Professionals HCPs (Nurse or Pharmacist) to work remotely on a 24 x 7 Covid-19 Vaccine Contact Center supporting major life science organizations. This center supports 9 languages, and we are looking for Bi-lingual candidates (Mandarin, Cantonese, Japanese, Korean, Hindi, Urdu, Bahasa, Tai, Tagalog. English written and spoken is a must.

As an HCP you will report to the Team Lead. Primary responsibility will be to answer inbound calls from health care providers (HCPs), patients and others regarding vaccines and communicate complex medical information. Please only apply if you are based in Malaysia

Highlights Of The Role

• Paid training on pharmaceutical products as well as support processes
• Fully Benefited ( Medical, Dental, Vision and more)
• 100% Remote Work

Responsibilities

• Respond to inquiries via phone, email, or web chats from healthcare professionals, consumers, and patients handling adverse events, product quality complaints, HCP and patient education
• Primary responsibility will be to answer inbound calls from health care providers and patients about medications and communicate complex medical information.
• Provide in-depth information and specific product prescribing information, clinical studies, and medical letters.
• Build and strengthen customer relationships by obtaining strategic information, demonstrating broad knowledge and providing appropriate product information.

Certificates, License information

Health Care Professional With An Active License To Practice In Nursing Pharmacy Or Other Health Care Fields (Example ASN, BSN, RPH, PharmD) Is a Requirement In Addition To

• 2-3 years related customer service or pharmaceutical experience.
• Active license to practice in good standing

Computer Skills

• Proficient in the use of Microsoft Office Applications
• Experience using Salesforce/CRM and softphone preferred

Additional Skills

• Ability to communicate well both verbally and in written form
• Active listening skills
• Team player with a positive attitude
• Strong Logic and reasoning aptitudes required
• Ability to work remotely when requested
• Must have a quiet office space free of interruption to conduct professional calls on behalf of a client.
• Must have an internet connection with speeds of 15MBPS upload and 15 MBPS download
• Proficient in the use of Microsoft Office Applications

Languages Required

• Bilingual English/Japanese or English/Korean or English/Hindi or English Bahasa or English Urdu or English/Tagalog
• English/Mandarin, English/Cantonese, English Tai
• Ability to work any shift
• Vaccines experience preferred