Operations Manager 1 - Viventis Search Asia | New Day Jobs (Yangon, Myanmar)

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Viventis Search Asia
Remote (Asia Time Zone Permitted)

Operations Manager 1

Job Expired

Operations Manager 1

Viventis Search Asia
  • Remote (Asia Time Zone Permitted)
  • -
Salary : Login to view salary Job Expired
Job Type : Full-Time
Education Requirement : Bachelor Degree
Skills :
Experience : 3 to 5 years
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Job Detail

Industry: Outsourcing/Offshoring

Job function: Finance

Seniority: Mid-Senior Level

Job Details:

  • Work From Home
  • Global Capacity Center
  • Voice based operations
  • Remote/Virtual Hiring Process
  • People Management

  • Benefits:

  • Competitive Compensation
  • 15% night differential pay
  • Annual Performance Appraisal (Merit-based compensation or Pay-for-performance)
  • Early Retirement Plan
  • Medical coverage plus free dependent on first day of employment
  • Life insurance
  • Paid time-off and sick leave with option to cash-out or carry over unused paid time-off
  • Tuition Fee Reimbursement Program
  • Wellness Programs
  • In-house fitness center with personal trainer
  • Shuttle service to and from key point areas
  • Free parking space and provision for bike racks
  • State-of-the art-building facilities – Basketball and Tennis courts, Olympic sized track, amphitheater, karaoke rooms, sleeping quarters, shower rooms, onsite food options like Seattle’s Best, Barrio Fiesta, Fruitas, Potato Corner, Hen Lin and more

  • Responsibilities:

    Internally known as Operations Manager 1, this role will supervise day to day operations for an operational unit and/ or staff. Under management guidance, supervises nonexempt staff to ensure effective delivery of services. Provides training, performance evaluation and coaching. Implements processes to maximize efficiency of operations.

    Primary Roles:

  • Directly manage/supervise/mentor teams
  • Foster team work. Maintain & improve team morale and motivation
  • Support in process expansion, staffing and new hire training
  • Take a lead role in developing and implementing best practices
  • Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures
  • Develop metrics to measure growth and performance of the department
  • To analyze and interpret complex data and create Business Mis
  • Ability to communicate well with US counterparts in virtual environment and build relationship with business partners (internal & external stakeholders)
  • Conduct business / performance reviews
  • Assistance on any transitions
  • Develop team members for next roles in the hierarchy
  • Flexibility to work in shifts, business travel (if required)
  • Open for lateral opportunities as per the business requirements
  • Delegate tasks, continuously learn from the environment and support peers/TMs
  • Ability to manage multiple tasks under pressure

  • Secondary Roles:

  • Is able to see visible/not-so-visible patterns and connections in data/scenarios for the processes related to one’s environment
  • Utilizes simple improvement tools, draws on past experience and looks at system level changes
  • Seeks intense learning experiences through formal means
  • Ability to connect with LOB partners on conference calls/understand updates etc.
  • Ability to initiate production/quality projects (six sigma/kaizen) for improving performance of the section
  • Training, auditing, MIS reporting, generate process improvement/IDEA/Best Practice for self and tea

  • Requirements:

  • Bachelor’s degree graduate
  • 6 to 8yrs of BPO/KPO experience with min 2 year people management experience
  • Process based certification will be applicable post the process training
  • Strong knowledge of Windows and Excel – Using Pivot table, V lookup, tracing formulas, running macros
  • Detail oriented and able to multi-task to accomplish tasks effectively
  • Analyze complex data and make decision for final reconciliation

  • The recruitment process including the interviews and exams will be done remotely.

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