Industry: Outsourcing/Offshoring
Job function: Finance
Seniority: Mid-Senior Level
Job Details:
Work From Home Global Capacity Center Voice based operations Remote/Virtual Hiring Process People Management
Benefits:
Competitive Compensation 15% night differential pay Annual Performance Appraisal (Merit-based compensation or Pay-for-performance) Early Retirement Plan Medical coverage plus free dependent on first day of employment Life insurance Paid time-off and sick leave with option to cash-out or carry over unused paid time-off Tuition Fee Reimbursement Program Wellness Programs In-house fitness center with personal trainer Shuttle service to and from key point areas Free parking space and provision for bike racks State-of-the art-building facilities – Basketball and Tennis courts, Olympic sized track, amphitheater, karaoke rooms, sleeping quarters, shower rooms, onsite food options like Seattle’s Best, Barrio Fiesta, Fruitas, Potato Corner, Hen Lin and more
Responsibilities:
Internally known as Operations Manager 1, this role will supervise day to day operations for an operational unit and/ or staff. Under management guidance, supervises nonexempt staff to ensure effective delivery of services. Provides training, performance evaluation and coaching. Implements processes to maximize efficiency of operations.
Primary Roles:
Directly manage/supervise/mentor teams Foster team work. Maintain & improve team morale and motivation Support in process expansion, staffing and new hire training Take a lead role in developing and implementing best practices Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures Develop metrics to measure growth and performance of the department To analyze and interpret complex data and create Business Mis Ability to communicate well with US counterparts in virtual environment and build relationship with business partners (internal & external stakeholders) Conduct business / performance reviews Assistance on any transitions Develop team members for next roles in the hierarchy Flexibility to work in shifts, business travel (if required) Open for lateral opportunities as per the business requirements Delegate tasks, continuously learn from the environment and support peers/TMs Ability to manage multiple tasks under pressure
Secondary Roles:
Is able to see visible/not-so-visible patterns and connections in data/scenarios for the processes related to one’s environment Utilizes simple improvement tools, draws on past experience and looks at system level changes Seeks intense learning experiences through formal means Ability to connect with LOB partners on conference calls/understand updates etc. Ability to initiate production/quality projects (six sigma/kaizen) for improving performance of the section Training, auditing, MIS reporting, generate process improvement/IDEA/Best Practice for self and tea
Requirements:
Bachelor’s degree graduate 6 to 8yrs of BPO/KPO experience with min 2 year people management experience Process based certification will be applicable post the process training Strong knowledge of Windows and Excel – Using Pivot table, V lookup, tracing formulas, running macros Detail oriented and able to multi-task to accomplish tasks effectively Analyze complex data and make decision for final reconciliation
The recruitment process including the interviews and exams will be done remotely.
