Operations Manager - Magic, Inc | New Day Jobs (Yangon, Myanmar)

About Magic

Magic is a frictionless way to plug in thoroughly vetted, cost-effective, remote-worker to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted ‘assistants’ who handle tasks from research and customer service, to sales lead generation and scheduling across various team members—like magic.

TL;DR: Forget the job boards, or marketplaces, and let us handle the vetting process so you’ll only interact with the best, and most reliable workers, every time.

Why this role exists

Reporting to the Associate Director of Operations, you will coordinate and oversee our organization’s operation and implement the right processes and practices across the organization. You are responsible for formulating strategy, improving performance, procuring material and resources and securing compliance. You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels. Ultimately, we’ll trust you to help us remain compliant, efficient and profitable during the course of business.

Requirements

Required Experience

• At least two years experience working in B2B or enterprise sales, or as a high-performing Pod Lead or Project Coordinator with B2B experience

What are your responsibilities:

• Develop and continuously track and analyze metrics and goals for B2B using various methods such as sales forecasting
• Evaluate and iterate B2B product, including pricing models, service offerings and standards, etc
• Oversee Senior Account Managers for Sales and Retention departments, including recruitment, orienting, development, performance management
• Work with Retention to develop and implement strategies to improve retention
• Establish and evaluate target market for B2B and appropriate lead sources, as well as customer acquisition methods
• Work with Sales department to develop and implement targeted sales strategy
• Analyze B2B revenue and develop programs and processes to amplify revenue
• Develop and iterate new and current internal procedures for all of B2B
• Work with Operations leadership to develop service standards and policies for B2B clients
• Develop quarterly B2B OKRs, update progress throughout the quarter and prepare reports and analytics as needed

Benefits

• Permanent work from home forever! Zero commuting and goodbye traffic and spend more time with your family.
• Custom environment - Set up your noise level just the way you want it. And if you’re mindful of your workspace ergonomics, you can create a stronger rhythm for your workflows too - Exercising your creativity and critical thinking by working independently is important when you’re working from home.
• Worry no more! We got you and your health covered on your HMO; and hassle free payment for your monthly government mandated remittances (Philhealth, Pag-ibig, SSS).
• Paid Time-Off - Gives you a chance to step back, recharge and have a significant chunk of time to engage in something that is meaningful to you.
• Have a unique and positive contribution and work equally as we value cultural diversity.